Together We Talent
Contact Center Data Architect (Genesys, Five9, CCaaS Migration)
Together We Talent, Phoenix, Arizona, United States, 85003
Job Description
Contact Center Data Architect (Genesys, Five9, CCaaS Migration)
Location:
Phoenix, AZ (On-Site No relocation)
Job Type:
Contract
Pay Rate:
$60/hour
Experience Level:
Mid-Senior
Education:
Bachelor's degree required
Industry:
Information Technology and Services
Function:
Data Architecture / Contact Center Technology
Overview:
A leading enterprise team is seeking a highly experienced Contact Center Data Architect to support an on-site initiative in Phoenix, AZ. This role will lead the strategy, design, and execution of data architecture for a large-scale contact center migration to a cloud-based CCaaS platform. You'll work cross-functionally with internal teams and vendors to ensure continuity of reporting, regulatory compliance, and enhanced customer experience through AI-driven insights.
Key Responsibilities:
Design and lead the migration of historical and real-time contact center data to the cloud with minimal disruption to downstream systems Develop mappings from Genesys InfoMart, SpeechMiner, UCS, WFM, and GAAP to cloud-based equivalents Architect solutions for data continuity and regulatory compliance during CCaaS migration Collaborate with internal IT, customer service, business units, and external vendors to ensure success across technical and operational areas Participate in vendor selection processes for CCaaS and AI platforms Identify and define AI-driven automation use cases such as predictive routing, virtual assistants, sentiment analysis, and intent detection Partner with data architects and AI/ML teams to implement innovative customer experience enhancements Conduct interviews and workshops with business stakeholders to assess downstream impact and reporting requirements Requirements
Required Qualifications:
8+ years in IT roles, with
7+ years of experience in Cisco Contact Center
solutions Deep knowledge of the Genesys platform including InfoMart, UCS, GAAP, SpeechMiner, Routing, and WFM Experience with the Five9 data ecosystem and cloud contact center environments Proven success in leading data migrations to
CCaaS platforms Strong background in contact center reporting, compliance, and system integration Experience collaborating across technical and business teams to deliver strategic outcomes
Location:
Phoenix, AZ (On-Site No relocation)
Job Type:
Contract
Pay Rate:
$60/hour
Experience Level:
Mid-Senior
Education:
Bachelor's degree required
Industry:
Information Technology and Services
Function:
Data Architecture / Contact Center Technology
Overview:
A leading enterprise team is seeking a highly experienced Contact Center Data Architect to support an on-site initiative in Phoenix, AZ. This role will lead the strategy, design, and execution of data architecture for a large-scale contact center migration to a cloud-based CCaaS platform. You'll work cross-functionally with internal teams and vendors to ensure continuity of reporting, regulatory compliance, and enhanced customer experience through AI-driven insights.
Key Responsibilities:
Design and lead the migration of historical and real-time contact center data to the cloud with minimal disruption to downstream systems Develop mappings from Genesys InfoMart, SpeechMiner, UCS, WFM, and GAAP to cloud-based equivalents Architect solutions for data continuity and regulatory compliance during CCaaS migration Collaborate with internal IT, customer service, business units, and external vendors to ensure success across technical and operational areas Participate in vendor selection processes for CCaaS and AI platforms Identify and define AI-driven automation use cases such as predictive routing, virtual assistants, sentiment analysis, and intent detection Partner with data architects and AI/ML teams to implement innovative customer experience enhancements Conduct interviews and workshops with business stakeholders to assess downstream impact and reporting requirements Requirements
Required Qualifications:
8+ years in IT roles, with
7+ years of experience in Cisco Contact Center
solutions Deep knowledge of the Genesys platform including InfoMart, UCS, GAAP, SpeechMiner, Routing, and WFM Experience with the Five9 data ecosystem and cloud contact center environments Proven success in leading data migrations to
CCaaS platforms Strong background in contact center reporting, compliance, and system integration Experience collaborating across technical and business teams to deliver strategic outcomes