Prince Waikiki
Prince Waikiki: Hotel Assistant Manager (Salary)
Prince Waikiki, Honolulu, Hawaii, United States, 96814
Prince Waikiki: Hotel Assistant Manager (Salary)
Prince Waikiki, Honolulu, Hawaii, United States of America Job Description
Posted Wednesday, June 4, 2025 at 4:00 PM | Expired Friday, June 20, 2025 at 3:59 PM Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to join our dynamic team of hospitality professionals.
We offer a competitive salary and benefits package, including medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining, and golf discounts, among others.
At Prince Waikiki, we are creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of relationships we build with one another, our guests, and our strategic partners.
We strive to add value to every encounter, setting ourselves apart and instilling a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 3 PW Hotel Assistant Manager Primary Responsibilities:
Oversee day-to-day operations, supervise staff, interact with guests to ensure quality service, ensure compliance with established procedures, handle guest complaints, and respond to emergencies. Address guest complaints effectively, conduct research, negotiate results professionally, and maintain a professional appearance and demeanor. Monitor all departments to ensure procedures are followed, coordinate problem-solving efforts, utilize computer systems for information access, and perform physical activities as required. Inspect the hotel's physical appearance regularly, report safety hazards, and maintain safety standards. Respond calmly and effectively to hotel emergencies, knowing all emergency procedures and contacts. Handle noise complaints, credit issues, employee conflicts, guest relocations, and security matters diplomatically. Manage a section of the Front Office, including scheduling, training, disciplinary actions, and performance reviews. Greet guests, perform check-in/check-out, and handle cashiering procedures. Perform other duties as assigned by the Front Office Manager or Assistant Manager. Other Duties:
Maintain regular attendance, comply with hotel rules and regulations, set up room service, and ensure proper service standards. Working Conditions:
Work indoors and outdoors, handle pressure, maintain grooming standards, multitask, prioritize, and meet deadlines. Work Hours:
Varying shifts, including mornings, mid-days, nights, and extended hours based on operational needs. Equipment Use:
Use various software and office equipment proficiently, including Opera, Microsoft Office, and others. Mental and Physical Demands:
Work under pressure, stand for long periods, lift up to 35 lbs., and move throughout the hotel. Communication Demands:
Effectively communicate with guests and staff, demonstrate patience and diplomacy, and possibly speak additional languages such as Japanese. Qualifications include at least three years of hotel guest services experience, supervisory experience preferred, valid TB clearance, Hawaii Liquor Card, a clean driver’s abstract, and experience driving various vehicles. Bilingual abilities are a plus. We appreciate your interest in joining our 'Ohana. Only qualified applicants will be contacted.
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Prince Waikiki, Honolulu, Hawaii, United States of America Job Description
Posted Wednesday, June 4, 2025 at 4:00 PM | Expired Friday, June 20, 2025 at 3:59 PM Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to join our dynamic team of hospitality professionals.
We offer a competitive salary and benefits package, including medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining, and golf discounts, among others.
At Prince Waikiki, we are creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of relationships we build with one another, our guests, and our strategic partners.
We strive to add value to every encounter, setting ourselves apart and instilling a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 3 PW Hotel Assistant Manager Primary Responsibilities:
Oversee day-to-day operations, supervise staff, interact with guests to ensure quality service, ensure compliance with established procedures, handle guest complaints, and respond to emergencies. Address guest complaints effectively, conduct research, negotiate results professionally, and maintain a professional appearance and demeanor. Monitor all departments to ensure procedures are followed, coordinate problem-solving efforts, utilize computer systems for information access, and perform physical activities as required. Inspect the hotel's physical appearance regularly, report safety hazards, and maintain safety standards. Respond calmly and effectively to hotel emergencies, knowing all emergency procedures and contacts. Handle noise complaints, credit issues, employee conflicts, guest relocations, and security matters diplomatically. Manage a section of the Front Office, including scheduling, training, disciplinary actions, and performance reviews. Greet guests, perform check-in/check-out, and handle cashiering procedures. Perform other duties as assigned by the Front Office Manager or Assistant Manager. Other Duties:
Maintain regular attendance, comply with hotel rules and regulations, set up room service, and ensure proper service standards. Working Conditions:
Work indoors and outdoors, handle pressure, maintain grooming standards, multitask, prioritize, and meet deadlines. Work Hours:
Varying shifts, including mornings, mid-days, nights, and extended hours based on operational needs. Equipment Use:
Use various software and office equipment proficiently, including Opera, Microsoft Office, and others. Mental and Physical Demands:
Work under pressure, stand for long periods, lift up to 35 lbs., and move throughout the hotel. Communication Demands:
Effectively communicate with guests and staff, demonstrate patience and diplomacy, and possibly speak additional languages such as Japanese. Qualifications include at least three years of hotel guest services experience, supervisory experience preferred, valid TB clearance, Hawaii Liquor Card, a clean driver’s abstract, and experience driving various vehicles. Bilingual abilities are a plus. We appreciate your interest in joining our 'Ohana. Only qualified applicants will be contacted.
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