Aston Carter

HR Customer Support Representative

Aston Carter, Seattle

One of the largest companies in the country is hiring!

Join a dynamic HR Live Support team as an HR Assistant, where you will play a crucial role in providing best-in-class Leave of Absence, Disability, and HR services to employees globally. This position involves delivering accurate, consistent, and timely responses to inquiries through various contact channels, ensuring a world-class employee experience.

Responsibilities

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Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of problem solving and customer focus.
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Receive and resolve inquiries primarily via phone, chats, and emails, serving as the first point of contact for Leave and Disability-related inquiries.
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Utilize available documentation such as FAQs, knowledge base articles, and standard operating procedures to resolve inquiries, escalating when necessary.
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Build customer trust through empathetic, personalized conversations, adjusting case management plans to meet each employee’s needs.
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Respond to issues that arise during leave events, ensuring appropriate communication and documentation.
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Use high judgment and critical thinking to balance process adherence with employee needs when analyzing disability, leave, and accommodation requests.
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Consult and collaborate with partner teams to resolve cross-functional issues and improve policies.
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Essential Skills

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Proficiency in customer service and support, including phones and chat.
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Strong communication skills.
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Ability to show and demonstrate empathy.
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Research skills to find answers and information.
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Proficiency in Microsoft Office.
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Additional Skills & Qualifications

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Experience dealing with customers and exceptional use of empathy skills.
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Proven ability to adjust to changing workloads and manage customer contacts in a fast-paced environment.
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Ability to manage confidential and sensitive employee information while adhering to data privacy standards.
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Detail-oriented with the ability to analyze, problem solve, organize, and manage multiple priorities.
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Work Environment

This is a 100% remote position with expectations to be on camera during training and nesting periods. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities.

Job Type & Location

This is a Contract position based out of Seattle, Washington.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.