SolarWinds Certified Observability Administrator

Looking for Arizona Residents onlyCity of Phoenix - Req # 147077 - SolarWinds Certified Observability AdministratorJob Description:Position OverviewWe are seeking a proactive and skilled SolarWinds Observability Administrator to manage and enhance our monitoring environment using SolarWinds Orion and complementary tools. The ideal candidate will ensure reliable system visibility, rapid issue detection, and effective response coordination across our IT infrastructure.Key Responsibilities1. Node & Access Management Add, modify, and decommission nodes in Orion. Create and manage user IDs, access rights, and permission levels. 2. Monitoring Configuration & Maintenance Design and maintain meaningful views, dashboards, reports, and alerts tailored to user and departmental needs. Create, update, and manage application templates for effective monitoring. 3. Daily System Health & Preventative Maintenance Perform daily health checks of the Orion environment (polling, data flow, storage). Schedule and perform system reboots or failovers required for patching or outages. 4. Incident & Ticket Management Handle incoming ServiceNow tickets related to monitoring issues. Open vendor support cases ("factory tickets") as needed. Collaborate with networking and other IT teams to resolve incidents promptly.5. Stakeholder Engagement Attend Teams meetings with department IT staff to promote observability services. Provide regular status updates and maintain clear communication about system health.Required Qualifications•Technical Expertise Hands-on experience with SolarWinds Orion and SolarWinds Observability components (NPM, SAM, etc.). Strong understanding of network, server, and application monitoring principles. Proficiency in alert configuration, report/dashboard design, and template management.•Operational Skills Proven ability to perform daily system health checks and manage patching/failover activities. ServiceNow experience or comparable ticketing systems, with the aptitude to escalate issues appropriately.•Collaboration & Communication Excellent interpersonal skills; able to liaise with technical and non-technical teams. Able to document processes, facilitate knowledge sharing, and train others where needed.Preferred Qualifications•Certifications such as SolarWinds Certified Professional (SCP) or experience with SolarWinds training materials. •Familiarity with hybrid-cloud infrastructure and self-hosted versus SaaS observability deployments. •Experience with network protocols (SNMP, WMI, API) and database health monitoring.Compensation: $55.00 - $60.00 per hour About SR International INCSR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.Who We AreWe Are Leading IT Based Solution ProvidersToday, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.Our VisionEstablished in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.Career At SR InternationalAt SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.