Everbridge
Everbridge is a rapidly growing US company expanding internationally. We are seeking an experienced
Technical Account Manager (TAM)
to support large clients with critical life safety, security, or business continuity use cases. Reporting to the
Customer Success team , the TAM will represent Everbridge as a member of our client's business continuity and global security teams during deployment and expansion of the Everbridge solution. The role includes project management support, technical consultancy, system design and configuration, emergency management, security technology expertise, and training. The TAM will also act as a customer advocate within Everbridge and serve as an escalation point when necessary. The TAM is a highly qualified, technical, and experienced professional working in a large team environment to maximize the value and effectiveness of our solutions for our customers. This role requires close collaboration with clients, account managers, technical support, customer success, and product development teams. We seek an energetic and motivated team member who thrives in a fast-paced environment, with excellent communication, technical, and project management skills, and a customer-first mindset.
What you'll do
Ensure positive customer experiences through deployment planning, solution adoption, and technical issue resolution. Establish a governance model with clients, conduct stakeholder meetings, quarterly reviews, maintain records, and provide monthly reports using tools like Excel, Asana, Salesforce. Develop and deliver product education and training sessions. Set and monitor customer satisfaction KPIs, develop action plans, and maintain detailed project plans. Troubleshoot concerns, document issues, and escalate critical problems promptly. Support Critical Event Management with reports, exercises, and industry best practices. Advocate for customers internally and relay feedback to relevant teams. Travel to customer sites as needed. Produce technical documentation such as interface control documents based on customer interactions and RFPs/RFIs. Provide project updates and feedback to internal teams. What you'll bring
Experience in deployment planning, solution innovation, and technical issue resolution. Ability to establish governance models and conduct stakeholder meetings. Experience in developing training programs and delivering sessions. Skill in tracking KPIs and improving customer satisfaction. Strong troubleshooting and escalation skills. Experience in Critical Event Management support. Ability to serve as a customer advocate and communicate effectively internally. Willingness to travel as required. Technical skills to produce interface control documents and other technical documentation. Ability to provide feedback on project status and innovations. The estimated salary range for this role is $118,000 - $135,000, potentially including variable compensation. Benefits include healthcare, dental, parental planning, mental health support, disability income, life and AD&D insurance, 401(k) with match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to equal employment opportunity and consider qualified applicants with criminal histories in accordance with applicable laws. We evaluate each applicant individually, considering the nature and relevance of any criminal history to the job duties.
About Everbridge
Everbridge empowers organizations to anticipate, mitigate, respond to, and recover from critical events. We combine automation and risk data to enhance resilience and keep people safe. For more information, visit www.everbridge.com.
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. #J-18808-Ljbffr
Technical Account Manager (TAM)
to support large clients with critical life safety, security, or business continuity use cases. Reporting to the
Customer Success team , the TAM will represent Everbridge as a member of our client's business continuity and global security teams during deployment and expansion of the Everbridge solution. The role includes project management support, technical consultancy, system design and configuration, emergency management, security technology expertise, and training. The TAM will also act as a customer advocate within Everbridge and serve as an escalation point when necessary. The TAM is a highly qualified, technical, and experienced professional working in a large team environment to maximize the value and effectiveness of our solutions for our customers. This role requires close collaboration with clients, account managers, technical support, customer success, and product development teams. We seek an energetic and motivated team member who thrives in a fast-paced environment, with excellent communication, technical, and project management skills, and a customer-first mindset.
What you'll do
Ensure positive customer experiences through deployment planning, solution adoption, and technical issue resolution. Establish a governance model with clients, conduct stakeholder meetings, quarterly reviews, maintain records, and provide monthly reports using tools like Excel, Asana, Salesforce. Develop and deliver product education and training sessions. Set and monitor customer satisfaction KPIs, develop action plans, and maintain detailed project plans. Troubleshoot concerns, document issues, and escalate critical problems promptly. Support Critical Event Management with reports, exercises, and industry best practices. Advocate for customers internally and relay feedback to relevant teams. Travel to customer sites as needed. Produce technical documentation such as interface control documents based on customer interactions and RFPs/RFIs. Provide project updates and feedback to internal teams. What you'll bring
Experience in deployment planning, solution innovation, and technical issue resolution. Ability to establish governance models and conduct stakeholder meetings. Experience in developing training programs and delivering sessions. Skill in tracking KPIs and improving customer satisfaction. Strong troubleshooting and escalation skills. Experience in Critical Event Management support. Ability to serve as a customer advocate and communicate effectively internally. Willingness to travel as required. Technical skills to produce interface control documents and other technical documentation. Ability to provide feedback on project status and innovations. The estimated salary range for this role is $118,000 - $135,000, potentially including variable compensation. Benefits include healthcare, dental, parental planning, mental health support, disability income, life and AD&D insurance, 401(k) with match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to equal employment opportunity and consider qualified applicants with criminal histories in accordance with applicable laws. We evaluate each applicant individually, considering the nature and relevance of any criminal history to the job duties.
About Everbridge
Everbridge empowers organizations to anticipate, mitigate, respond to, and recover from critical events. We combine automation and risk data to enhance resilience and keep people safe. For more information, visit www.everbridge.com.
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. #J-18808-Ljbffr