Honeywell INC. in
Lead Customer Experience Specialist
Honeywell INC. in, Honolulu, Hawaii, United States, 96814
Lead Customer Experience Specialist (Finance)
We are seeking a dedicated and detail-oriented Account Representative to join our team. This role involves providing exceptional support over the phone and assisting in the implementation of a residential demand response equipment upgrade program.
You will report to our Program Manager and work out of our Honolulu, HI location on a hybrid basis. For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
KEY RESPONSIBILITIES
Provide customer call support and respond to inquiries regarding the upgrade program. Assist customers in scheduling appointments and creating schedules for the field staff. Support field staff while in the field, helping reach customers for appointments. Educate customers about the importance and benefits of continued program participation. Maintain productive relationships with internal and external clients. Assist with weekly administrative duties. Collaborate with the program team to identify opportunities for process enhancements. BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off, and 12 Paid Holidays. More info:
https://benefits.honeywell.com/ The salary range is $23.55/hr - $29.47/hr. This serves as a general guideline; actual offers consider experience, education, skills, market, and business factors. The application period is estimated at 40 days from posting, subject to change based on business needs and candidate availability. YOU MUST HAVE
Minimum of five years' experience in a call center environment with external customers. Proven ability to work effectively in a team. Strong phone communication and problem-solving skills. 5 years of experience with MS Office, especially Word, PowerPoint, Outlook, and Excel. Typing speed of at least 40 words per minute. Excellent organizational, verbal, and written communication skills. Ability to multitask and work independently. Attention to detail and commitment to quality. WE VALUE
Bachelor's degree. Strong organizational skills and dependability. Customer service excellence and teamwork skills. Proposal or work plan writing experience. Knowledge of property maintenance. Technical aptitude and contractor experience. Experience with Project/Client Management and Salesforce. Background in Energy Efficiency. ABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies addressing energy, safety, security, air travel, productivity, and urbanization challenges. We are committed to innovation and sustainability, with solutions that improve efficiency and safety worldwide. Learn more:
https://www.honeywell.com/us/en We help organizations solve complex challenges in automation, aviation, and energy transition, providing actionable solutions through our Aerospace Technologies, Building Automation, Energy and Sustainability, and Industrial Automation segments, powered by Honeywell Forge software, making the world smarter, safer, and more sustainable.
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Provide customer call support and respond to inquiries regarding the upgrade program. Assist customers in scheduling appointments and creating schedules for the field staff. Support field staff while in the field, helping reach customers for appointments. Educate customers about the importance and benefits of continued program participation. Maintain productive relationships with internal and external clients. Assist with weekly administrative duties. Collaborate with the program team to identify opportunities for process enhancements. BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off, and 12 Paid Holidays. More info:
https://benefits.honeywell.com/ The salary range is $23.55/hr - $29.47/hr. This serves as a general guideline; actual offers consider experience, education, skills, market, and business factors. The application period is estimated at 40 days from posting, subject to change based on business needs and candidate availability. YOU MUST HAVE
Minimum of five years' experience in a call center environment with external customers. Proven ability to work effectively in a team. Strong phone communication and problem-solving skills. 5 years of experience with MS Office, especially Word, PowerPoint, Outlook, and Excel. Typing speed of at least 40 words per minute. Excellent organizational, verbal, and written communication skills. Ability to multitask and work independently. Attention to detail and commitment to quality. WE VALUE
Bachelor's degree. Strong organizational skills and dependability. Customer service excellence and teamwork skills. Proposal or work plan writing experience. Knowledge of property maintenance. Technical aptitude and contractor experience. Experience with Project/Client Management and Salesforce. Background in Energy Efficiency. ABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies addressing energy, safety, security, air travel, productivity, and urbanization challenges. We are committed to innovation and sustainability, with solutions that improve efficiency and safety worldwide. Learn more:
https://www.honeywell.com/us/en We help organizations solve complex challenges in automation, aviation, and energy transition, providing actionable solutions through our Aerospace Technologies, Building Automation, Energy and Sustainability, and Industrial Automation segments, powered by Honeywell Forge software, making the world smarter, safer, and more sustainable.
#J-18808-Ljbffr