Exela Enterprise Solutions, Inc.
Customer Service Associate (Mail, Shipping, Receiving)
Exela Enterprise Solutions, Inc., St Louis, Missouri, United States
Job Description
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities:
Batch documents and organize them for data entry processing. Enter data from source documents into automated systems accurately and efficiently. Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion. Perform verification tasks as required, checking for accuracy and identifying errors. Make corrective entries as indicated by verification results or other warnings. Troubleshoot data problems as needed, escalating issues to supervisors when necessary. Operate peripheral equipment as part of the data entry process. Assist in the development of production formats and keying procedures, contributing to process improvement efforts. Maintain a high level of safety awareness and promptly report potential hazards to supervisors. Adhere to security and privacy policies, standards, and guidelines to protect company and customer information. Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution. Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink. Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently. Qualifications:
High school diploma or equivalent. Proficiency in reading, writing, and speaking English. Ability to work at a computer for extended periods. Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties. Close vision and ability to focus are necessary for performing tasks accurately. Experience with data entry is desirable. Ability to engage in repetitive motion activities like twisting, bending, and climbing. Previous experience with data entry is advantageous.
Customer Service Rep Expectations
Daily tasks include, but are not limited to:
• Process mail, perform mail deliveries including the 1:30 and Final Mail sweeps.
• Lookup and sort Mail Process Sample kits.
• Process Sample kits. Lookup and sort Mail.
• Run Postage meter and required reports.
• Package and process Shipping.
• Support 202 N Dock operations including Package Delivery and Servicing Break rooms with Coffee supplies.
• Support 202 N Dock Lunch coverage.
• Help resolve customer concerns/issues
• Administrative services/assist in reports using excel and assisting manager with monthly reports.
• Handle time-sensitive material
• Perform duties and special requests as assigned by the manager.
• Maintain accuracy of required reports, logs, and measurements
• Ensure adherence to business guidelines, safety & security procedures
Required Qualifications:
• Customer service-related experience.
• Ability to resolve customer concerns/issues
• Ability to communicate both verbally and written with customers and company personnel
• High school diploma or equivalent (GED) required
• Ability to effectively work individually or in a team environment
• Ability to handle multiple projects simultaneously
• Strong organizational and administrative skills required
• Computer proficiency in email environments, MS Word/Excel
• Heavy Lifting up to 50 lbs.
• Ability to adhere to company's policies and procedures
• Ability to maintain a safe work environment.
• Ability to assist on the dock and deliver packages.
Preferred Qualification:
• Prior Mail or previous Shipping/Receiving experience.
" Good people Skills
" Requires limited supervision and is self-motivated.
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities:
Batch documents and organize them for data entry processing. Enter data from source documents into automated systems accurately and efficiently. Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion. Perform verification tasks as required, checking for accuracy and identifying errors. Make corrective entries as indicated by verification results or other warnings. Troubleshoot data problems as needed, escalating issues to supervisors when necessary. Operate peripheral equipment as part of the data entry process. Assist in the development of production formats and keying procedures, contributing to process improvement efforts. Maintain a high level of safety awareness and promptly report potential hazards to supervisors. Adhere to security and privacy policies, standards, and guidelines to protect company and customer information. Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution. Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink. Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently. Qualifications:
High school diploma or equivalent. Proficiency in reading, writing, and speaking English. Ability to work at a computer for extended periods. Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties. Close vision and ability to focus are necessary for performing tasks accurately. Experience with data entry is desirable. Ability to engage in repetitive motion activities like twisting, bending, and climbing. Previous experience with data entry is advantageous.
Customer Service Rep Expectations
Daily tasks include, but are not limited to:
• Process mail, perform mail deliveries including the 1:30 and Final Mail sweeps.
• Lookup and sort Mail Process Sample kits.
• Process Sample kits. Lookup and sort Mail.
• Run Postage meter and required reports.
• Package and process Shipping.
• Support 202 N Dock operations including Package Delivery and Servicing Break rooms with Coffee supplies.
• Support 202 N Dock Lunch coverage.
• Help resolve customer concerns/issues
• Administrative services/assist in reports using excel and assisting manager with monthly reports.
• Handle time-sensitive material
• Perform duties and special requests as assigned by the manager.
• Maintain accuracy of required reports, logs, and measurements
• Ensure adherence to business guidelines, safety & security procedures
Required Qualifications:
• Customer service-related experience.
• Ability to resolve customer concerns/issues
• Ability to communicate both verbally and written with customers and company personnel
• High school diploma or equivalent (GED) required
• Ability to effectively work individually or in a team environment
• Ability to handle multiple projects simultaneously
• Strong organizational and administrative skills required
• Computer proficiency in email environments, MS Word/Excel
• Heavy Lifting up to 50 lbs.
• Ability to adhere to company's policies and procedures
• Ability to maintain a safe work environment.
• Ability to assist on the dock and deliver packages.
Preferred Qualification:
• Prior Mail or previous Shipping/Receiving experience.
" Good people Skills
" Requires limited supervision and is self-motivated.