Invivoscribe
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Senior Desktop Support Technician
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Invivoscribe 2 days ago Be among the first 25 applicants Join to apply for the
Senior Desktop Support Technician
role at
Invivoscribe This range is provided by Invivoscribe. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$35.00/hr - $39.00/hr Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics. Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 25 years.
Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries.
Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments.
For 25 years, we have been at forefront of precision diagnostics, and were just getting started!
We are looking to add a
Senior Desktop Support Technician to join our IT Department.
The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Senior Desktop Support Technician provides intermediate/advanced technical support and serves as a key resource for resolving complex IT issues. They troubleshoot and resolve escalated problems, maintain technical documentation, and collaborate with IT colleagues to improve service delivery. The Senior Technician also shares expertise with peers and contributes to help desk projects that enhance system performance.
Core Responsibilities Include
Respond to and manage incoming support requests through various channels. Serve as the primary point of contact for escalated technical issues, providing intermediate/advanced troubleshooting and resolution. Develop and maintain documentation for troubleshooting procedures, system configurations, and support protocols. Maintain a complete and accurate inventory of the Companys IT assets. Assist in the implementation of new technologies and system upgrades, ensuring minimal disruption to end-users. Manage and support workstations and mobile devices within the companys Microsoft Intune environment, including configuration, deployment, and troubleshooting. Provide excellent customer service and maintains a professional demeanor. Participate in IT projects and initiatives, contributing technical knowledge and ensuring helpdesk readiness. Follow established policies and standard operating procedures for ensuring the security and integrity of the Companys global network and information systems. Share expertise and best practices with junior technicians.
You Bring
Bachelors degree in Computer Science or related field of study and, typically, 4+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and experience will be considered. Advanced experience in technical support with in-depth knowledge of computer systems, networks, and software applications. Experience supporting common Microsoft Windows operating systems (Windows 10 and newer). Experience supporting common business software platforms such as Microsoft Office (2019 or newer), Microsoft Teams, Adobe Creative Suite, etc. Prior experience working with regulated or validated IT systems. Experience with TeamViewer or similar remote access tools. Prior hands-on experience managing workstations and mobile devices in a Microsoft Intune environment. CompTIA, Microsoft or similar IT certifications are advantageous. Experience with supporting MacOS is advantageous.
We Bring
A beautiful modern facility centrally located in San Diego County, with many jobs conducive to flexible scheduling and telework options. A welcoming breakroom for gathering with hosted hot/cold beverages and healthy convenience foods, and an available micro-market to get you through the day. A positive workplace culture with an emphasis on support, respect and belonging. A diverse and inclusive work environment where you will learn, grow, and make new friends. Competitive pay, discretionary bonus program, incentive stock options, generous benefit options, 401k with a fully vested employer match, and generous time off benefits.
Invivoscribe is an Equal Opportunity Employer.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Referrals increase your chances of interviewing at Invivoscribe by 2x Sign in to set job alerts for Senior Desktop Support Technician roles.
Electronic Systems Support Administrator
Lenel System Administrator II (Job ID: 3798)
Electronic Systems Support Administrator
Information Technology Coordinator (Information Technology Consultant, Career)
Information Technology Coordinator (Information Technology Consultant, Career)
Clinical Informaticist - Heart Institute/Cupid - IT-Clinical
Clinical Informaticist - Ambulatory - IM-Clinical
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Desktop Support Technician
role at
Invivoscribe 2 days ago Be among the first 25 applicants Join to apply for the
Senior Desktop Support Technician
role at
Invivoscribe This range is provided by Invivoscribe. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$35.00/hr - $39.00/hr Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics. Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 25 years.
Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries.
Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments.
For 25 years, we have been at forefront of precision diagnostics, and were just getting started!
We are looking to add a
Senior Desktop Support Technician to join our IT Department.
The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Senior Desktop Support Technician provides intermediate/advanced technical support and serves as a key resource for resolving complex IT issues. They troubleshoot and resolve escalated problems, maintain technical documentation, and collaborate with IT colleagues to improve service delivery. The Senior Technician also shares expertise with peers and contributes to help desk projects that enhance system performance.
Core Responsibilities Include
Respond to and manage incoming support requests through various channels. Serve as the primary point of contact for escalated technical issues, providing intermediate/advanced troubleshooting and resolution. Develop and maintain documentation for troubleshooting procedures, system configurations, and support protocols. Maintain a complete and accurate inventory of the Companys IT assets. Assist in the implementation of new technologies and system upgrades, ensuring minimal disruption to end-users. Manage and support workstations and mobile devices within the companys Microsoft Intune environment, including configuration, deployment, and troubleshooting. Provide excellent customer service and maintains a professional demeanor. Participate in IT projects and initiatives, contributing technical knowledge and ensuring helpdesk readiness. Follow established policies and standard operating procedures for ensuring the security and integrity of the Companys global network and information systems. Share expertise and best practices with junior technicians.
You Bring
Bachelors degree in Computer Science or related field of study and, typically, 4+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and experience will be considered. Advanced experience in technical support with in-depth knowledge of computer systems, networks, and software applications. Experience supporting common Microsoft Windows operating systems (Windows 10 and newer). Experience supporting common business software platforms such as Microsoft Office (2019 or newer), Microsoft Teams, Adobe Creative Suite, etc. Prior experience working with regulated or validated IT systems. Experience with TeamViewer or similar remote access tools. Prior hands-on experience managing workstations and mobile devices in a Microsoft Intune environment. CompTIA, Microsoft or similar IT certifications are advantageous. Experience with supporting MacOS is advantageous.
We Bring
A beautiful modern facility centrally located in San Diego County, with many jobs conducive to flexible scheduling and telework options. A welcoming breakroom for gathering with hosted hot/cold beverages and healthy convenience foods, and an available micro-market to get you through the day. A positive workplace culture with an emphasis on support, respect and belonging. A diverse and inclusive work environment where you will learn, grow, and make new friends. Competitive pay, discretionary bonus program, incentive stock options, generous benefit options, 401k with a fully vested employer match, and generous time off benefits.
Invivoscribe is an Equal Opportunity Employer.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Referrals increase your chances of interviewing at Invivoscribe by 2x Sign in to set job alerts for Senior Desktop Support Technician roles.
Electronic Systems Support Administrator
Lenel System Administrator II (Job ID: 3798)
Electronic Systems Support Administrator
Information Technology Coordinator (Information Technology Consultant, Career)
Information Technology Coordinator (Information Technology Consultant, Career)
Clinical Informaticist - Heart Institute/Cupid - IT-Clinical
Clinical Informaticist - Ambulatory - IM-Clinical
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr