Service Delivery Consultant

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies. This individual will be responsible for end-to-end management and go-live events of projects of high rigor and high complexity in a fast paced environment. Manages, leads, and directs the work efforts of technical resources functionally aligned to the programs and projects. Projects will span design and delivery of lower tier applications providing reporting capabilities to the highest tier applications providing high availability enterprise-wide, third party, corporate and customer information protection and identity authentication functions. Responsibilities: Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams Acts as the project's primary point of contact Establish clearly defined responsibilities and accountabilities Lead project execution, integration and implementation Define project milestones and socialize to business partners Ensure milestone dates are met by driving execution of tasks Hold resources accountable to agreed-to task completion dates Engaging technical resources and define their scope of work Risk management and mitigation planning Ensure change management process adherence Quality assurance ensuring that all tasks are completed as specified Provide timely and routine updates in Jira in regard to project status, accomplishments and next steps Escalate project risks and issues to the Portfolio Delivery Manager and Service Delivery Manager Establish and maintain relationships with technical partners Presentations to senior management Manage project go-live events Ideal candidate will be a strong leader who will be heavily utilizing their Agile Scrum skills as well as Agile Jira tools as part of the day-to-day management to drive out the project deliverables and hold project resources accountable to agreed-to delivery dates. Average project load is 5-6 medium to high complexity projects. Occasional night and weekend hours will be required to manage project go-live Required Qualifications: Technical Project Management experience 5 + years of experience in an IT related role Strong project lead experience Excellent written and oral communication skills Scrum and Jira experience Strong presentation skills Knowledge of infrastructure technologies (physical server hosting, virtual machine hosting, storage, network, database, middleware, networktraffic management, Network DMZ) Microsoft Project and Excel experience Skills: Collaboration Influence Project Management Result Orientation Stakeholder Management Analytical Thinking Business Acumen Financial Management Innovative Thinking Risk Management Adaptability DevOps Practices Solution Delivery Process Solution Design Technical Strategy Development Shift: 1st shift (United States of America)

Hours Per Week: 40 #J-18808-Ljbffr