Food Lion
FT Assistant Manager Customer Service
Food Lion, Cornelius, North Carolina, United States, 28031
Category/Area of Expertise:
Retail Operations Job Requisition:
451031 Address:
USA-NC-Cornelius-20125 North Main St Store Code:
D3RFDL EG05 Lake Norman/Statesville
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable • Hire, train, and develop associates to meet department needs • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations • Control store expenses through proper ordering, care for supplies and equipment • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses • Ensure proper control of all store funds and company assets • Observe and correct all unsafe conditions that could cause associate or customer accidents • Record and report all associate and customer accidents in accordance with established Food Lion procedures • Ensures compliance with local, state and federal regulations • Adheres to all company guidelines, policies and standard practices • Maintains security standards • Successfully complete Computer Based Training (CBT) and Training guide • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales • Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred • Ability to lead and manage a team • Strong understanding of store operations and merchandising techniques preferred • Excellent interpersonal, organizational, communication and customer service skills • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to use technical information to solve problems • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \
Retail Operations Job Requisition:
451031 Address:
USA-NC-Cornelius-20125 North Main St Store Code:
D3RFDL EG05 Lake Norman/Statesville
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable • Hire, train, and develop associates to meet department needs • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations • Control store expenses through proper ordering, care for supplies and equipment • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses • Ensure proper control of all store funds and company assets • Observe and correct all unsafe conditions that could cause associate or customer accidents • Record and report all associate and customer accidents in accordance with established Food Lion procedures • Ensures compliance with local, state and federal regulations • Adheres to all company guidelines, policies and standard practices • Maintains security standards • Successfully complete Computer Based Training (CBT) and Training guide • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales • Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred • Ability to lead and manage a team • Strong understanding of store operations and merchandising techniques preferred • Excellent interpersonal, organizational, communication and customer service skills • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to use technical information to solve problems • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \