Omni Houston Hotel
Overnight Front Desk Agent | Night Auditor | Full Time
Omni Houston Hotel, Fernandina Beach, Florida, United States, 32034
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description
Coordinate all night time front desk and audit functions. Provide superior guest service to guests of the Resort. Perform all Front Desk Agent functions and ensure all financial transactions for the day are verified and balanced. Work closely with the Overnight Front Office Manager and other Resort Associates to ensure a great guest experience around the Resort. Responsibilities
Preparation of daily reports and distribution as directed. Register guests upon arrival, perform check-out functions upon departure. Assist guests with general service inquiries and requests. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling auditors. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the DAR to appropriate team members. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities. Be familiar with all hotel facilities. Be familiar with the inter-relationship between the different departments. Be familiar with local attractions and businesses. Aid guests in locating other areas of the hotel. Familiarity with parking validation procedures and Good Night's Rest Policy. Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio. Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of Engagement. Other duties may be assigned. Qualifications
At least one year of prior guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment. 1 year hotel accounting or related field experience is a plus. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Ability to accurately and efficiently input information into computer systems. Ability to work cohesively with co-workers both within and outside of your department. Ability to compute accurate mathematical calculations. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Previous customer service experience. Previous cashiering experience is preferred. Fluency in a foreign language is preferred.
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description
Coordinate all night time front desk and audit functions. Provide superior guest service to guests of the Resort. Perform all Front Desk Agent functions and ensure all financial transactions for the day are verified and balanced. Work closely with the Overnight Front Office Manager and other Resort Associates to ensure a great guest experience around the Resort. Responsibilities
Preparation of daily reports and distribution as directed. Register guests upon arrival, perform check-out functions upon departure. Assist guests with general service inquiries and requests. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling auditors. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the DAR to appropriate team members. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities. Be familiar with all hotel facilities. Be familiar with the inter-relationship between the different departments. Be familiar with local attractions and businesses. Aid guests in locating other areas of the hotel. Familiarity with parking validation procedures and Good Night's Rest Policy. Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio. Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of Engagement. Other duties may be assigned. Qualifications
At least one year of prior guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment. 1 year hotel accounting or related field experience is a plus. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Ability to accurately and efficiently input information into computer systems. Ability to work cohesively with co-workers both within and outside of your department. Ability to compute accurate mathematical calculations. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Previous customer service experience. Previous cashiering experience is preferred. Fluency in a foreign language is preferred.