Universal Health Services
Associate Vice President - Outpatient Services
Universal Health Services, King Of Prussia, Pennsylvania, United States, 19406
AVP, Outpatient Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. The AVP, Outpatient Services is responsible for overseeing the development and management of outpatient service lines across the behavioral health division including service line development, patient safety & outcomes, clinical excellence, regulatory adherence, and growth expectations. Reporting to the Vice President of Outpatient Services, the Assoc. VP of Outpatient Services will supervise a team of regionally based Market Directors, with focus on driving integration, innovation, performance improvement, and team development across the behavioral health division. This role will ensure consistent delivery of high-quality, patient-centered care while driving operational efficiency and alignment with organizational goals, the company mission, regulatory standards, and clinical best practices. Oversee the day-to-day operations of hospital-based outpatient departments including: Delivery of treatment services All components of the patient journey process including admissions Handling of discharges and transfers Ensuring clinical compliance with state & regulatory requirements Adherence to performance improvement benchmarks Developing, reviewing, and maintaining the clinic's Quality Assurance Plan and performance improvement of tasks Ensuring the implementation and adherence of program management Ensuring program adherence to state and company incident reporting procedures Oversee the management of program & satellite development Ensuring workflows pertaining to complaints/grievances are prompt and appropriately handled in accordance with policy and regulations Monitoring/evaluating the utilization of the patient satisfaction survey and evaluating trends Directly supervise team of 8 Market Directors Outpatient Services Collaborate with local and national Business Development teams, ensuring alignment with new existing service lines Performs other duties as assigned/required. Qualifications: Master's degree in healthcare administration, Business, Social Work, Psychology or a related field required. Minimum 10-years of progressive leadership experience in healthcare operations or strategic growth in behavioral health or healthcare operations, with at least 5 years in a multi-site leadership role. At least 5 years of experience with outpatient program & service line development with proven success in the implementation & scaling of service lines. Proven track record of driving operational performance, improving access to care, and leading high-performing teams. Strong understanding of outpatient behavioral health service delivery models including PHP, IOP, Traditional Outpatient, and Telehealth. Up to 50% travel required across the division. This opportunity offers the following: Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. The AVP, Outpatient Services is responsible for overseeing the development and management of outpatient service lines across the behavioral health division including service line development, patient safety & outcomes, clinical excellence, regulatory adherence, and growth expectations. Reporting to the Vice President of Outpatient Services, the Assoc. VP of Outpatient Services will supervise a team of regionally based Market Directors, with focus on driving integration, innovation, performance improvement, and team development across the behavioral health division. This role will ensure consistent delivery of high-quality, patient-centered care while driving operational efficiency and alignment with organizational goals, the company mission, regulatory standards, and clinical best practices. Oversee the day-to-day operations of hospital-based outpatient departments including: Delivery of treatment services All components of the patient journey process including admissions Handling of discharges and transfers Ensuring clinical compliance with state & regulatory requirements Adherence to performance improvement benchmarks Developing, reviewing, and maintaining the clinic's Quality Assurance Plan and performance improvement of tasks Ensuring the implementation and adherence of program management Ensuring program adherence to state and company incident reporting procedures Oversee the management of program & satellite development Ensuring workflows pertaining to complaints/grievances are prompt and appropriately handled in accordance with policy and regulations Monitoring/evaluating the utilization of the patient satisfaction survey and evaluating trends Directly supervise team of 8 Market Directors Outpatient Services Collaborate with local and national Business Development teams, ensuring alignment with new existing service lines Performs other duties as assigned/required. Qualifications: Master's degree in healthcare administration, Business, Social Work, Psychology or a related field required. Minimum 10-years of progressive leadership experience in healthcare operations or strategic growth in behavioral health or healthcare operations, with at least 5 years in a multi-site leadership role. At least 5 years of experience with outpatient program & service line development with proven success in the implementation & scaling of service lines. Proven track record of driving operational performance, improving access to care, and leading high-performing teams. Strong understanding of outpatient behavioral health service delivery models including PHP, IOP, Traditional Outpatient, and Telehealth. Up to 50% travel required across the division. This opportunity offers the following: Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.