National Account Manager

OverviewAt Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As one of only 3 global security providers, our 175k+ team members in 34 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.Job DetailsNational Account Manager Job DescriptionProsegur is currently seeking a National Account Manager in Greensboro, NC. The primary role of the National Account Manager is to maintain the responsibilities for operations at all sites under a key client or clients, with either a national or global scope. This position requires a dynamic self-starter who can work well both with clients and internally. This role reports to the Senior Vice President of National Accounts.KEY RESPONSIBILITIES:Partner with executives and other business units within the assigned client organization and within Prosegur, proactively communicating and ensuring compliance of all reporting and operational requirements.Develop and maintain business opportunities for the client using hybrid security concepts or other technology.Consult regularly with Prosegur field managers to ascertain needs and communicate client expectations.Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting all contract requirements.Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.Maintain and track key performance metrics for the client.Engage regularly with clients to share his/her expertise in relation to each location's security needs.Capably utilize WinTeam and Domo to produce reports that require interpretation and action for effective business management.Ensure all receivables are collected within client contract terms.ADDITIONAL RESPONSIBILITIESEnforce Prosegur's policies as outlined by the handbooks and executive memos.Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.Maintain confidentiality of all information and dataKeep records and prepare accurate and timely reports both manually and through automated methods.Perform other related duties and responsibilities as assigned or required.QUALIFICATIONSBachelor's degree from an accredited College or University; MBA is preferred.Minimum 10+ years of previous security industry experience preferred.Proven strong service orientation, excellent interpersonal, leadership and organizational skills.Self-starter, with the ability to thrive in a fast-paced environment.Demonstrated proficiency with programs like Microsoft Office.Effective P&L management skills to identify areas to increase profitability.Ability to develop and grow client relationships.Ability to make decisions and conduct courageous conversations.Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could impact our service image or brand.Demonstrated ability to think clearly during crisis or high-stress periods.Ability to work in a team-oriented management environment while having an entrepreneurial attitude.Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability.BPN 007767P7#SERNSCCertification RequirementsDriver's LicenseEducation RequirementsHigh School Diploma/GED EquivalentBachelors DegreeAdditional Information / BenefitsMedical InsuranceLife InsuranceDental InsuranceVision InsurancePaid VacationPaid Sick DaysPaid HolidaysShort Term DisabilityLong Term Disability401K/403b PlanWeekly Pay