MyCare Medical Group
Referrals/Front Desk Coordinator
The Referrals/Front Desk Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as assisting patients with check-in, authorizations, and handling phone calls. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks. Job Responsibilities
Process patients' referrals and ensure that patients are scheduled for their recommended non-PCP appointments Liaise between Medicare patients/offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients' referrals Maintain list of all preferred specialists and ancillary providers for the assigned area Obtain referral authorizations if required by the health plan Call the referred Specialists and schedule appointment for patients Communicate respectfully and effectively with patients regarding appointments Follow guidelines/workflows to complete & log all referrals processed through system Meet monthly/quarterly goals regarding utilization and process of ordered referrals Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations Assist with coordination of activities related to insurance pre-certification/authorization Front Office Duties as assigned Job Qualifications
High school diploma or GED equivalent Two (2) years of experience as a Referral Coordinator in a Primary Care setting, experience within a medical office environment or in a healthcare position; i.e. Front Office Receptionist, Medical Assistant and/or Referral Coordinator Benefits Comprehensive benefits package, including Health, Vision, Dental, and Life insurances FSA and Life Assistance Program (EAP) 401(k) Retirement Plan Health Advocacy, Travel Assistance, and My Secure Advantage PTO Accrual and Holidays
The Referrals/Front Desk Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as assisting patients with check-in, authorizations, and handling phone calls. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks. Job Responsibilities
Process patients' referrals and ensure that patients are scheduled for their recommended non-PCP appointments Liaise between Medicare patients/offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients' referrals Maintain list of all preferred specialists and ancillary providers for the assigned area Obtain referral authorizations if required by the health plan Call the referred Specialists and schedule appointment for patients Communicate respectfully and effectively with patients regarding appointments Follow guidelines/workflows to complete & log all referrals processed through system Meet monthly/quarterly goals regarding utilization and process of ordered referrals Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations Assist with coordination of activities related to insurance pre-certification/authorization Front Office Duties as assigned Job Qualifications
High school diploma or GED equivalent Two (2) years of experience as a Referral Coordinator in a Primary Care setting, experience within a medical office environment or in a healthcare position; i.e. Front Office Receptionist, Medical Assistant and/or Referral Coordinator Benefits Comprehensive benefits package, including Health, Vision, Dental, and Life insurances FSA and Life Assistance Program (EAP) 401(k) Retirement Plan Health Advocacy, Travel Assistance, and My Secure Advantage PTO Accrual and Holidays