Ingram Micro
ServiceNow Technical Lead/Principal Solutions Architect
Ingram Micro, Irvine, California, United States, 92713
ServiceNow Technical Lead / Principal Solutions Architect
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! We are seeking a highly experienced ServiceNow Technical Lead / Principal Solutions Architect to drive the architecture, design, and implementation of enterprise-grade ServiceNow solutions. Your role: Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules. Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools. Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models. Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices. Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support. Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation. Define and enforce ServiceNow development standards, reusable components, and governance practices. Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow. Support compliance, security, and audit readiness of the platform through robust technical design and process alignment. What you bring to the role: 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development. Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development. Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping. Demonstrated experience integrating ServiceNow with tools such as:
Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk) CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions) Security tools (e.g., CrowdStrike, Qualys, Tenable)
Ability to design solutions that span ServiceNow and broader enterprise ecosystems. Strong experience overseeing or working with external vendors and managed services partners. Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow. Experience with Scoped Applications, Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Transform Maps, etc. Effective communicator who can bridge business and technical teams, strong written and verbal communication skills. ServiceNow certifications strongly preferred:
Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM, ITOM, CMDB, etc. Certified Application Developer (CAD) Certified Technical Architect (CTA) or strong experience equivalent
Preferred qualifications: Experience implementing automated governance, CMDB accuracy, and lifecycle management. Prior work on ServiceNow enterprise integrations at a Fortune 500 scale. Knowledge of cloud-native services (AWS, GCP, Azure) and Kubernetes-based infrastructure. Familiarity with Agile/DevOps delivery methods and SAFe frameworks.
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! We are seeking a highly experienced ServiceNow Technical Lead / Principal Solutions Architect to drive the architecture, design, and implementation of enterprise-grade ServiceNow solutions. Your role: Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules. Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools. Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models. Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices. Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support. Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation. Define and enforce ServiceNow development standards, reusable components, and governance practices. Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow. Support compliance, security, and audit readiness of the platform through robust technical design and process alignment. What you bring to the role: 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development. Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development. Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping. Demonstrated experience integrating ServiceNow with tools such as:
Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk) CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions) Security tools (e.g., CrowdStrike, Qualys, Tenable)
Ability to design solutions that span ServiceNow and broader enterprise ecosystems. Strong experience overseeing or working with external vendors and managed services partners. Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow. Experience with Scoped Applications, Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Transform Maps, etc. Effective communicator who can bridge business and technical teams, strong written and verbal communication skills. ServiceNow certifications strongly preferred:
Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM, ITOM, CMDB, etc. Certified Application Developer (CAD) Certified Technical Architect (CTA) or strong experience equivalent
Preferred qualifications: Experience implementing automated governance, CMDB accuracy, and lifecycle management. Prior work on ServiceNow enterprise integrations at a Fortune 500 scale. Knowledge of cloud-native services (AWS, GCP, Azure) and Kubernetes-based infrastructure. Familiarity with Agile/DevOps delivery methods and SAFe frameworks.