Coury Hospitality
The LOOM Hotel, Warwick, Rhode Island, United States of America
Job Description
Posted Friday, June 20, 2025 at 5:00 AM Why Work at The Loom Hotel? At The Loom Hotel, Autograph Collection , we weave history, creativity, and hospitality together in Providence, Rhode Island. Inspired by the city's rich textile heritage, our boutique hotel offers thoughtful design, elegant accommodations, and a vibrant social scene. Curators at The Loom enjoy working in a dynamic, guest-centric atmosphere, where local culture and luxury hospitality come together seamlessly. EPARTMENT : Rooms REPORTS TO: Operations Manager STATUS: Non-Exempt POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Providing quality guest service to all of our guests and visitors. • Perform all duties toward the goal of maximizing guest service. • Greet guests who have made advance reservations register them in an efficient and friendly manner. • Greet visitors who are looking for accommodations and attempt to meet their needs. • Acquaint guests with services available in the area. • Accurately following accounting procedures. • Answers external and internal telephone calls taking and delivering messages as needed. • Acts as the reservation attendant. • Answer questions and give out accurate, helpful information. • Run various end of day reports and reconcile information from various systems. • Adhere to all department and Company policies and procedures. • Ensure guest security by the proper handling of guest keys. • Properly handle lost and found items. • In the event of inclement weather, will be required to remain on sight and on duty until replaced. • Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Able to be alert and function during night shift 11 PM to 7 AM. • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. • Ability to deal with guests when they are angry or upset. • Professional appearance and mannerism. • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. • Previous cashier experience/ Basic accounting skills. • Ability to work quickly and thoroughly when under pressure. • Knowledge of hotel facilities and features. • Ability to attend to more than one task at a time. • Ability to maintain excellent attendance and punctuality. EXPERIENCE: PHYSICAL DEMANDS: • Must be able to stand for long periods of time. • May include crowded office setting or “close quarters”. • General office environment with limited physical activity The LOOM Hotel, Warwick, Rhode Island, United States of America
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Posted Friday, June 20, 2025 at 5:00 AM Why Work at The Loom Hotel? At The Loom Hotel, Autograph Collection , we weave history, creativity, and hospitality together in Providence, Rhode Island. Inspired by the city's rich textile heritage, our boutique hotel offers thoughtful design, elegant accommodations, and a vibrant social scene. Curators at The Loom enjoy working in a dynamic, guest-centric atmosphere, where local culture and luxury hospitality come together seamlessly. EPARTMENT : Rooms REPORTS TO: Operations Manager STATUS: Non-Exempt POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Providing quality guest service to all of our guests and visitors. • Perform all duties toward the goal of maximizing guest service. • Greet guests who have made advance reservations register them in an efficient and friendly manner. • Greet visitors who are looking for accommodations and attempt to meet their needs. • Acquaint guests with services available in the area. • Accurately following accounting procedures. • Answers external and internal telephone calls taking and delivering messages as needed. • Acts as the reservation attendant. • Answer questions and give out accurate, helpful information. • Run various end of day reports and reconcile information from various systems. • Adhere to all department and Company policies and procedures. • Ensure guest security by the proper handling of guest keys. • Properly handle lost and found items. • In the event of inclement weather, will be required to remain on sight and on duty until replaced. • Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Able to be alert and function during night shift 11 PM to 7 AM. • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. • Ability to deal with guests when they are angry or upset. • Professional appearance and mannerism. • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. • Previous cashier experience/ Basic accounting skills. • Ability to work quickly and thoroughly when under pressure. • Knowledge of hotel facilities and features. • Ability to attend to more than one task at a time. • Ability to maintain excellent attendance and punctuality. EXPERIENCE: PHYSICAL DEMANDS: • Must be able to stand for long periods of time. • May include crowded office setting or “close quarters”. • General office environment with limited physical activity The LOOM Hotel, Warwick, Rhode Island, United States of America
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