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Home Exteriors Field Customer Service Representative
ZipRecruiter, Milwaukee, Wisconsin, United States, 53244
Job DescriptionJob Description
Join the Elite Team at 123 Exteriors!
Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.
Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.
Company Overview
At 123 Exteriors, we take great pride in being p a rt of the
Elite Family of Brands , which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include
steady pay, reliable job installations, and steadfast support
to ensure your growth. Having successfully completed over
50,000 projects
and operating from
17 locations across the country , our reputation as a premier contractor is well-established. As a member of the
top 1% of contractors nationwide , we arJob Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. e experiencing rapid growth, and we invite you to join us on this exciting journey!
The Field Operations Support Specialist serves as a critical field-based professional conducting precise final measurements for window installations and replacements to ensure accurate custom orders, while providing comprehensive photo documentation and on-site verification to enable virtual sales completion for remote sales representatives. This role bridges the gap between remote sales operations and local field execution, ensuring seamless project completion while maintaining exceptional customer relationships. The position requires excellent organizational skills, technical measurement abilities, strong communication skills, and the ability to work independently while supporting virtual sales processes. Key Responsibilities:
REQUIRED: KEY RESPONSIBILITIES
Window Measurement & Technical Support:
Visit residential and commercial job sites to take precise measurements for window replacements or installations with 100% accuracy
Verify window opening dimensions and specifications against initial estimates
Document any discrepancies or modifications needed for proper window installation
Input measurement data into digital systems accurately and efficiently
Identify potential installation challenges or access issues and report them to sales and production teams
Complete window measurements as assigned on the day they are assigned and all photos must be uploaded while at the location or within 1 hour of the inspection time
Call suppliers to check on window availability
Assist in the transportation and delivery of windows to job sites when needed
Support window division reps and installers by providing clear measurements, field notes, and updates
Inside Sales Team Support:
Conduct on-site visits to projects sold by out-of-state inside sales representatives to gather final verification information and documentation
Serve as the local field representative for inside sales team members who cannot physically visit project sites
Collect and report final project details, measurements, and conditions back to inside sales team to complete customer transactions
Act as the local point of contact for customers working with remote sales representatives
Project Documentation & Quality Control:
Take high-quality photos of project sites as needed for sales professionals pre-production or post-production
Ensure all necessary angles and aspects of the site are documented for future reference and estimating accuracy
Adhere to the estimating/order checklist and photo checklist for all photos
Complete Inspection Checklists accurately and thoroughly for both pre and post-project activities as requested
Conduct on-site quality control inspections to ensure windows meet order specifications and are installed properly
Document and report any issues with product quality or installation errors
Customer Management & Communication:
Act as liaison between clients, sales reps, and installers to resolve on-site concerns
Communicate professionally with homeowners and contractors to represent the company positively
Coordinate with clients and team leads to ensure timely site visits and communication
Collect final payments from customers in a professional and courteous manner
Ensure all payment documentation is accurately turned into the Office Manager
Field Operations & Logistics Support:
Regional travel as needed to complete scheduled measurements
Assist in the transportation and delivery of windows to job sites when needed
Handle materials with care to avoid damage and ensure proper handling
Support window division reps and installers by providing clear measurements, field notes, and updates
Administrative Support:
Assist both field Sales Representatives and Inside Sales Team with administrative tasks as needed
Ensure all customer records and project documentation are accurately maintained and accessible to remote team members
Prepare detailed reports for inside sales team regarding site conditions, project status, and customer interactions
Additional Duties As Assigned
Requirements
Education:
High school diploma or equivalent
Experience:
1-3 years of experience in construction, windows, or home improvement industry ()
Proven experience in a support role, preferably in a sales or customer service environment
Experience working with remote teams or supporting off-site sales operations ()
Customer service experience in field-based roles ()
Skills:
Strong measuring skills and ability to use tape measure, laser measure, and mobile apps or tablets
The ability to do final measurements for windows at a 100% accuracy rate
Excellent organizational and multitasking abilities
Strong attention to detail and accuracy
Effective communication skills, both written and verbal
Proficiency in using Microsoft Office Suite and other relevant software
Ability to work independently and as part of a team
Photography skills and experience with digital documentation ()
Self-motivated, organized, and dependable
Valid driver's license and clean driving record
Reliable transportation
Working Hours: Monday – Friday 40 hours and additional as needed
Location: Elite location or Remote with extensive field work
Travel: Regular travel to various project sites throughout assigned territory and between states
Comfortable with frequent travel, including overnights as needed
Ability to climb ladders and roofs safely
Ability to remove shingles and siding
Ability to install tarps or temporary repairs
Ability to lift and carry up to 50 lbs safely
Outdoor work in various weather conditions
Extended periods of driving between project sites
Standard business hours with flexibility needed for customer meetings and coordination with out-of-state sales team
Benefits
Salary: $54,000 - $63,500
Benefits:
Comprehensive health, dental, and vision insurance
401(k) with company match
Company vehicle or vehicle allowance and fuel card
Company Credit Card and Fuel Card
Phone allowance
Paid time off and holidays
#ZR
Company DescriptionElite Construction Solutions, 123 Exteriors, Wildwood Roofing & Construction and Universal Roofing & Exteriors, Jackson Contracting, Reimagine Roofing are a part of the Elite Family of Brands established in 2006. We rank among the leading contractors nationwide, standing in the top 1% of the industry. This ensures consistent payment, reliable job installations, and unwavering support for your success. With over 20,000 completed projects and 16 locations nationwide, our company stands as a testament to our commitment to excellence.Company DescriptionElite Construction Solutions, 123 Exteriors, Wildwood Roofing & Construction and Universal Roofing & Exteriors, Jackson Contracting, Reimagine Roofing are a part of the Elite Family of Brands established in 2006. We rank among the leading contractors nationwide, standing in the top 1% of the industry. This ensures consistent payment, reliable job installations, and unwavering support for your success. With over 20,000 completed projects and 16 locations nationwide, our company stands as a testament to our commitment to excellence.
Join the Elite Team at 123 Exteriors!
Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.
Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.
Company Overview
At 123 Exteriors, we take great pride in being p a rt of the
Elite Family of Brands , which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include
steady pay, reliable job installations, and steadfast support
to ensure your growth. Having successfully completed over
50,000 projects
and operating from
17 locations across the country , our reputation as a premier contractor is well-established. As a member of the
top 1% of contractors nationwide , we arJob Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. e experiencing rapid growth, and we invite you to join us on this exciting journey!
The Field Operations Support Specialist serves as a critical field-based professional conducting precise final measurements for window installations and replacements to ensure accurate custom orders, while providing comprehensive photo documentation and on-site verification to enable virtual sales completion for remote sales representatives. This role bridges the gap between remote sales operations and local field execution, ensuring seamless project completion while maintaining exceptional customer relationships. The position requires excellent organizational skills, technical measurement abilities, strong communication skills, and the ability to work independently while supporting virtual sales processes. Key Responsibilities:
REQUIRED: KEY RESPONSIBILITIES
Window Measurement & Technical Support:
Visit residential and commercial job sites to take precise measurements for window replacements or installations with 100% accuracy
Verify window opening dimensions and specifications against initial estimates
Document any discrepancies or modifications needed for proper window installation
Input measurement data into digital systems accurately and efficiently
Identify potential installation challenges or access issues and report them to sales and production teams
Complete window measurements as assigned on the day they are assigned and all photos must be uploaded while at the location or within 1 hour of the inspection time
Call suppliers to check on window availability
Assist in the transportation and delivery of windows to job sites when needed
Support window division reps and installers by providing clear measurements, field notes, and updates
Inside Sales Team Support:
Conduct on-site visits to projects sold by out-of-state inside sales representatives to gather final verification information and documentation
Serve as the local field representative for inside sales team members who cannot physically visit project sites
Collect and report final project details, measurements, and conditions back to inside sales team to complete customer transactions
Act as the local point of contact for customers working with remote sales representatives
Project Documentation & Quality Control:
Take high-quality photos of project sites as needed for sales professionals pre-production or post-production
Ensure all necessary angles and aspects of the site are documented for future reference and estimating accuracy
Adhere to the estimating/order checklist and photo checklist for all photos
Complete Inspection Checklists accurately and thoroughly for both pre and post-project activities as requested
Conduct on-site quality control inspections to ensure windows meet order specifications and are installed properly
Document and report any issues with product quality or installation errors
Customer Management & Communication:
Act as liaison between clients, sales reps, and installers to resolve on-site concerns
Communicate professionally with homeowners and contractors to represent the company positively
Coordinate with clients and team leads to ensure timely site visits and communication
Collect final payments from customers in a professional and courteous manner
Ensure all payment documentation is accurately turned into the Office Manager
Field Operations & Logistics Support:
Regional travel as needed to complete scheduled measurements
Assist in the transportation and delivery of windows to job sites when needed
Handle materials with care to avoid damage and ensure proper handling
Support window division reps and installers by providing clear measurements, field notes, and updates
Administrative Support:
Assist both field Sales Representatives and Inside Sales Team with administrative tasks as needed
Ensure all customer records and project documentation are accurately maintained and accessible to remote team members
Prepare detailed reports for inside sales team regarding site conditions, project status, and customer interactions
Additional Duties As Assigned
Requirements
Education:
High school diploma or equivalent
Experience:
1-3 years of experience in construction, windows, or home improvement industry ()
Proven experience in a support role, preferably in a sales or customer service environment
Experience working with remote teams or supporting off-site sales operations ()
Customer service experience in field-based roles ()
Skills:
Strong measuring skills and ability to use tape measure, laser measure, and mobile apps or tablets
The ability to do final measurements for windows at a 100% accuracy rate
Excellent organizational and multitasking abilities
Strong attention to detail and accuracy
Effective communication skills, both written and verbal
Proficiency in using Microsoft Office Suite and other relevant software
Ability to work independently and as part of a team
Photography skills and experience with digital documentation ()
Self-motivated, organized, and dependable
Valid driver's license and clean driving record
Reliable transportation
Working Hours: Monday – Friday 40 hours and additional as needed
Location: Elite location or Remote with extensive field work
Travel: Regular travel to various project sites throughout assigned territory and between states
Comfortable with frequent travel, including overnights as needed
Ability to climb ladders and roofs safely
Ability to remove shingles and siding
Ability to install tarps or temporary repairs
Ability to lift and carry up to 50 lbs safely
Outdoor work in various weather conditions
Extended periods of driving between project sites
Standard business hours with flexibility needed for customer meetings and coordination with out-of-state sales team
Benefits
Salary: $54,000 - $63,500
Benefits:
Comprehensive health, dental, and vision insurance
401(k) with company match
Company vehicle or vehicle allowance and fuel card
Company Credit Card and Fuel Card
Phone allowance
Paid time off and holidays
#ZR
Company DescriptionElite Construction Solutions, 123 Exteriors, Wildwood Roofing & Construction and Universal Roofing & Exteriors, Jackson Contracting, Reimagine Roofing are a part of the Elite Family of Brands established in 2006. We rank among the leading contractors nationwide, standing in the top 1% of the industry. This ensures consistent payment, reliable job installations, and unwavering support for your success. With over 20,000 completed projects and 16 locations nationwide, our company stands as a testament to our commitment to excellence.Company DescriptionElite Construction Solutions, 123 Exteriors, Wildwood Roofing & Construction and Universal Roofing & Exteriors, Jackson Contracting, Reimagine Roofing are a part of the Elite Family of Brands established in 2006. We rank among the leading contractors nationwide, standing in the top 1% of the industry. This ensures consistent payment, reliable job installations, and unwavering support for your success. With over 20,000 completed projects and 16 locations nationwide, our company stands as a testament to our commitment to excellence.