Speare Memorial Hospital
Medical Assistant
General Summary The MedCheck Urgent Care Technician provides support and assistance in the delivery of direct patient care under the direction of the Urgent Care Provider (MD, DO, APRN, PA). Additional responsibilities will include, but are not limited to, administrative tasks, the registration of patients, collection of co-pays, making follow-up appointments with specialists, performing general office duties,? tasks, and maintaining supply inventory. Essential Job Functions
Review and prepare patient chart for completeness of clinical information for the appointment ensuring appropriate diagnostic study/lab results for the exam are in the chart. Prepare exam rooms as appropriate for each patient visit and clean exam rooms between each patient encounter. Performs, documents, and reports vital signs including blood pressure, pulse, respiration, temperature, height/weight, peak flow and oxygen saturation; orthostatic vital signs; visual acuity. Observes patient responses, review and enter patient information including medical history and medication list in the Electronic Health Record (EHR). Reports information, as appropriate, to the Paramedic and/or provider. Under the direction of the RP, assumes responsibility for their role in emergency situations. Assists patients with activities of daily living (ADLs) as appropriate. Prepares equipment and aids the RP or provider during treatment and examinations of patients. Performs procedures (12-lead electrocardiograms, one touch glucose testing), obtains laboratory specimens not requiring invasive procedure, assists with dressings, splinting, casting, etc. Provides transport at discharge as requested. Performs CLIA waived in-office testing and documents results in the EHR. Once certified: performs Chain of Custody (COC) urine collections and Blood Alcohol Testing (BAT) as indicated when OH are unavailable. Performs all duties associated with the role of the Health Unit Coordinator: Registers patients for services provided at MedCheck Urgent Care. Verifies demographic information and any other pertinent information with the patient. Verifies and records insurance eligibility. Obtains required signatures on consent and other forms. Scans all required forms, including insurance cards, authorizations and consent forms into the EHR for the electronic legal record. Compiles and maintains the medical records in the appropriate organization and sequential order. Obtains patient's previous medical records as required. Files diagnostic tests in a timely manner with a high degree of accuracy. Appropriately and efficiently processes physician orders under the direction of a Registered Paramedic with close attention to detail and accuracy. Arranges and coordinates for prompt outside services, transfers, scans, ambulance services, etc., as requested, for maximum efficiency. Reports promptly to the patient's caregiver any matters requiring immediate intervention. Maintains a neat, hazard free, well-organized working area. Assures that physicians, visitors and family members are received and greeted, providing accurate responses in a friendly and courteous manner. Performs other departmental secretarial tasks as needed (i.e. EMTALA forms, photocopying, faxing etc.). Demonstrates hospital's stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors. Actively and appropriately participates in problem-solving identification and resolution, both intra- and inter-departmentally. Meets department customer service standards and strives to enhance the level of customer service provided. Other duties as assigned. Special Considerations: Those working that are licensed as an LNA due to scope of their licensure will not be allowed to administer medications. Qualifications
Education
Required: High school graduate with medical experience.
Work Experience
Required: Experience in a health care setting. Preferred: Previous experience in a hospital/urgent care setting serving the same age/type of patient population.
Licensure/Certifications/Registrations
Required:
Must be a Licensed Nursing Assistant (LNA), Emergency Medical Technician (EMT) or AMMA credentialed MA. MA/LNA/EMT:
Must have current BLS certification (adult, child, and infant). Required:
Certification in COC and BAT within
6 months of hire.
Other Skills/Knowledge
Required:
Ability to respond appropriately to changing patient and staffing conditions. Demonstrated ability to seek guidance and/or support from appropriate resources. Knowledge of emergency medical treatment. Computer literacy. Ability to write clearly and concisely. Excellent interpersonal and communication skills. Ability to give and accept feedback in a constructive manner.
General Summary The MedCheck Urgent Care Technician provides support and assistance in the delivery of direct patient care under the direction of the Urgent Care Provider (MD, DO, APRN, PA). Additional responsibilities will include, but are not limited to, administrative tasks, the registration of patients, collection of co-pays, making follow-up appointments with specialists, performing general office duties,? tasks, and maintaining supply inventory. Essential Job Functions
Review and prepare patient chart for completeness of clinical information for the appointment ensuring appropriate diagnostic study/lab results for the exam are in the chart. Prepare exam rooms as appropriate for each patient visit and clean exam rooms between each patient encounter. Performs, documents, and reports vital signs including blood pressure, pulse, respiration, temperature, height/weight, peak flow and oxygen saturation; orthostatic vital signs; visual acuity. Observes patient responses, review and enter patient information including medical history and medication list in the Electronic Health Record (EHR). Reports information, as appropriate, to the Paramedic and/or provider. Under the direction of the RP, assumes responsibility for their role in emergency situations. Assists patients with activities of daily living (ADLs) as appropriate. Prepares equipment and aids the RP or provider during treatment and examinations of patients. Performs procedures (12-lead electrocardiograms, one touch glucose testing), obtains laboratory specimens not requiring invasive procedure, assists with dressings, splinting, casting, etc. Provides transport at discharge as requested. Performs CLIA waived in-office testing and documents results in the EHR. Once certified: performs Chain of Custody (COC) urine collections and Blood Alcohol Testing (BAT) as indicated when OH are unavailable. Performs all duties associated with the role of the Health Unit Coordinator: Registers patients for services provided at MedCheck Urgent Care. Verifies demographic information and any other pertinent information with the patient. Verifies and records insurance eligibility. Obtains required signatures on consent and other forms. Scans all required forms, including insurance cards, authorizations and consent forms into the EHR for the electronic legal record. Compiles and maintains the medical records in the appropriate organization and sequential order. Obtains patient's previous medical records as required. Files diagnostic tests in a timely manner with a high degree of accuracy. Appropriately and efficiently processes physician orders under the direction of a Registered Paramedic with close attention to detail and accuracy. Arranges and coordinates for prompt outside services, transfers, scans, ambulance services, etc., as requested, for maximum efficiency. Reports promptly to the patient's caregiver any matters requiring immediate intervention. Maintains a neat, hazard free, well-organized working area. Assures that physicians, visitors and family members are received and greeted, providing accurate responses in a friendly and courteous manner. Performs other departmental secretarial tasks as needed (i.e. EMTALA forms, photocopying, faxing etc.). Demonstrates hospital's stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors. Actively and appropriately participates in problem-solving identification and resolution, both intra- and inter-departmentally. Meets department customer service standards and strives to enhance the level of customer service provided. Other duties as assigned. Special Considerations: Those working that are licensed as an LNA due to scope of their licensure will not be allowed to administer medications. Qualifications
Education
Required: High school graduate with medical experience.
Work Experience
Required: Experience in a health care setting. Preferred: Previous experience in a hospital/urgent care setting serving the same age/type of patient population.
Licensure/Certifications/Registrations
Required:
Must be a Licensed Nursing Assistant (LNA), Emergency Medical Technician (EMT) or AMMA credentialed MA. MA/LNA/EMT:
Must have current BLS certification (adult, child, and infant). Required:
Certification in COC and BAT within
6 months of hire.
Other Skills/Knowledge
Required:
Ability to respond appropriately to changing patient and staffing conditions. Demonstrated ability to seek guidance and/or support from appropriate resources. Knowledge of emergency medical treatment. Computer literacy. Ability to write clearly and concisely. Excellent interpersonal and communication skills. Ability to give and accept feedback in a constructive manner.