Info Way Solutions
Teamcenter L2/ L3 Support Specialist
Dallas, Texas
We are seeking a skilled and proactive Teamcenter Support Engineer to provide comprehensive technical support and maintenance for Siemens Teamcenter PLM environments. The ideal candidate will have in-depth knowledge of Teamcenter Functional support, issue resolution, and user support, along with strong communication and coordination skills to handle business-critical support operations.
• Provide L2/L3 support for Teamcenter PLM application and related services. • Troubleshoot and resolve issues related to Teamcenter client (RAC, AWC) and server components. • Perform user administration, access control management, and role configuration. • Work on incident management, service requests, and root cause analysis. • Collaborate with development and infrastructure teams to resolve complex issues. • Document technical solutions, standard procedures, and create knowledge base articles. • Working knowledge of ITK, SOA, and other customizations • Familiarity with CAD integrations (NX, SolidEdge, etc.) is advantageous. • Experience with PLM issue tracking and ticketing tools (ServiceNow, Remedy, etc.) • Ability to work in shifts or provide on-call support as needed
Dallas, Texas
We are seeking a skilled and proactive Teamcenter Support Engineer to provide comprehensive technical support and maintenance for Siemens Teamcenter PLM environments. The ideal candidate will have in-depth knowledge of Teamcenter Functional support, issue resolution, and user support, along with strong communication and coordination skills to handle business-critical support operations.
• Provide L2/L3 support for Teamcenter PLM application and related services. • Troubleshoot and resolve issues related to Teamcenter client (RAC, AWC) and server components. • Perform user administration, access control management, and role configuration. • Work on incident management, service requests, and root cause analysis. • Collaborate with development and infrastructure teams to resolve complex issues. • Document technical solutions, standard procedures, and create knowledge base articles. • Working knowledge of ITK, SOA, and other customizations • Familiarity with CAD integrations (NX, SolidEdge, etc.) is advantageous. • Experience with PLM issue tracking and ticketing tools (ServiceNow, Remedy, etc.) • Ability to work in shifts or provide on-call support as needed