Major Incident Manager

Role: Major Incident Manager Location: Wilmington, DE (On-site) Job Type: Full Time and Long Term Contract Note: Work shift timings will be determined by the customer based on their operational requirements. Shift time: Mondays through Thursdays 11:00PM & 09:00AM EST (Friday, Saturday and Sunday off) Job Description: (Must haves) Must carry a minimum of 5+ years of experience as Major Incident Manager. Review proposed major incidents and access validity based on business impact. Facilitate troubleshooting bridge calls to drive issues to resolution. Document activities and discussion of the major incidents. Communicate/Escalate throughout any event to required levels of leadership. Generate and Distribute an After-Action Report for every Major Incident. (Good to haves): Recommend Corrective actions to the Problem process for postmortem discussion. Ensure sure SOP(s) are up to date. Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes. Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment. Contractor shall assist in the problem management activities and process as needed, including but not limited to the following. Recommend corrective actions based on Major Incident events. Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events. Flexible to work in any shift. Good communication skills to interact with both customer and end user over phone and through email.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.