Nourish Inc
About us
Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but
About the role
As a
Customer Experience Associate
at
Nourish , you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.
This role is critical to Nourish- you'll provide personalized, empathetic support
that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon.
You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful.
Location: We're open to fully remote, hybrid, or in-person candidates who are a great fit for the role. Key responsibilities: Provide exceptional customer support
across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. Troubleshoot common technical issues
and guide customers through account management, billing, and service usage inquiries. Document customer interactions
accurately in our systems, ensuring that all cases are tracked and followed up on if necessary. Collaborate with cross-functional teams
to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. Identify areas for process improvement , reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. Maintain a deep understanding of Nourish's products and services , staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. Support weekend operations , including one weekend day per week, ensuring our customers always have access to support when they need it. Contribute to customer feedback loops
by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. We'd love to hear from you if: You have
2+ years of experience
in a customer-facing role, ideally in
customer support, CX, or customer success . You've worked in
fast-paced industries
like
telehealth, healthcare, SaaS, or tech
where quick thinking and adaptability are key. You have
strong verbal and written communication skills
and are comfortable handling
phone calls, email, and chat interactions
with customers. You're a
strong problem-solver
who can think on your feet and offer creative solutions to customer challenges. You are
organized
and can handle multiple customer interactions at once, making sure no detail is overlooked. You're
passionate about nutrition
or wellness, and you're excited to help others on their health journey through Nourish's services. You are tech-savvy and can quickly become an expert in new systems You're open to
working one weekend day per week , as we provide customer support on weekends. Bonus points if you're
multilingual
(especially if you speak
Spanish ) or have experience working in
telehealth
or
nutrition-focused services .
Please note that you must be legally authorized to work in the U.S. for this position.
#LI-REMOTE #LI-HYBRID More Information
Mission & Vision & Success
Nourish Clinical Philosophy
Values
Why Nourish Exists
Team
Compensation & Benefits
How We Work
Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but
About the role
As a
Customer Experience Associate
at
Nourish , you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.
This role is critical to Nourish- you'll provide personalized, empathetic support
that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon.
You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful.
Location: We're open to fully remote, hybrid, or in-person candidates who are a great fit for the role. Key responsibilities: Provide exceptional customer support
across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. Troubleshoot common technical issues
and guide customers through account management, billing, and service usage inquiries. Document customer interactions
accurately in our systems, ensuring that all cases are tracked and followed up on if necessary. Collaborate with cross-functional teams
to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. Identify areas for process improvement , reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. Maintain a deep understanding of Nourish's products and services , staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. Support weekend operations , including one weekend day per week, ensuring our customers always have access to support when they need it. Contribute to customer feedback loops
by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. We'd love to hear from you if: You have
2+ years of experience
in a customer-facing role, ideally in
customer support, CX, or customer success . You've worked in
fast-paced industries
like
telehealth, healthcare, SaaS, or tech
where quick thinking and adaptability are key. You have
strong verbal and written communication skills
and are comfortable handling
phone calls, email, and chat interactions
with customers. You're a
strong problem-solver
who can think on your feet and offer creative solutions to customer challenges. You are
organized
and can handle multiple customer interactions at once, making sure no detail is overlooked. You're
passionate about nutrition
or wellness, and you're excited to help others on their health journey through Nourish's services. You are tech-savvy and can quickly become an expert in new systems You're open to
working one weekend day per week , as we provide customer support on weekends. Bonus points if you're
multilingual
(especially if you speak
Spanish ) or have experience working in
telehealth
or
nutrition-focused services .
Please note that you must be legally authorized to work in the U.S. for this position.
#LI-REMOTE #LI-HYBRID More Information
Mission & Vision & Success
Nourish Clinical Philosophy
Values
Why Nourish Exists
Team
Compensation & Benefits
How We Work