Dometic Corp
Customer Experience Representative (RVA, RVO, or Consumer)
Dometic Corp, Elkhart, Indiana, United States, 46516
Customer Experience Representative (RVA, RVO, or Consumer)
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate
Customer Experience Representative
within our
Customer Experience
capability. This position reports to the aligned
Customer Experience Leader
and will work in
Elkhart, IN .
About the position Our customer experience group is created by three teams: RVOE, RVAM, and Consumer, to provide the best-in-class support for our customers:
• RVOE – original equipment, supporting RV manufacturers • RVAM – aftermarket, supporting RV dealers • Consumer – supporting the consumer who purchases from a dealer.
As a
Customer Experience Representative , you will be aligned with one of the three teams.
Your main responsibilities
Interface with customer calls or email to take orders, resolve routine problems, or provide product specifications Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Deliver pre and post-sale product information for call-in customers, dealers, and field-based Dometic sales team members Provide product cost and availability or offer alternatives, if necessary Utilize Dometic Core Values in day to day dealings with client base Understand and comply with internal call metrics Coordinate effectively with internal team members to ensure high quality and timely expedition of customer requests Apply knowledge and creativity to solve unforeseen or unstructured problems Maintain broad product knowledge and specifications Maintain positive high energy and have an outgoing personality What do we offer? You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact A suitable background would be a
solid experience within Customer Service and Call Centers – as well as the following qualifications and experiences:
High school diploma or equivalent is required Call Center Sales experience is beneficial Knowledge of basic computer operations with high clerical tendencies including 10-key experience in D365 and AS400 a plus Excellent problem-solving skills including creative and logical thinking with great follow up Reliable with exceptional attention to detail Ability to speak French extremely beneficial To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
Outstanding communication, interpersonal and customer service skills Customer Oriented mind set Self-Driver, high energy and able to excel in a fast-paced environment
Dometic’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.
Dometic operates with a hybrid policy. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star?
Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate
Customer Experience Representative
within our
Customer Experience
capability. This position reports to the aligned
Customer Experience Leader
and will work in
Elkhart, IN .
About the position Our customer experience group is created by three teams: RVOE, RVAM, and Consumer, to provide the best-in-class support for our customers:
• RVOE – original equipment, supporting RV manufacturers • RVAM – aftermarket, supporting RV dealers • Consumer – supporting the consumer who purchases from a dealer.
As a
Customer Experience Representative , you will be aligned with one of the three teams.
Your main responsibilities
Interface with customer calls or email to take orders, resolve routine problems, or provide product specifications Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Deliver pre and post-sale product information for call-in customers, dealers, and field-based Dometic sales team members Provide product cost and availability or offer alternatives, if necessary Utilize Dometic Core Values in day to day dealings with client base Understand and comply with internal call metrics Coordinate effectively with internal team members to ensure high quality and timely expedition of customer requests Apply knowledge and creativity to solve unforeseen or unstructured problems Maintain broad product knowledge and specifications Maintain positive high energy and have an outgoing personality What do we offer? You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact A suitable background would be a
solid experience within Customer Service and Call Centers – as well as the following qualifications and experiences:
High school diploma or equivalent is required Call Center Sales experience is beneficial Knowledge of basic computer operations with high clerical tendencies including 10-key experience in D365 and AS400 a plus Excellent problem-solving skills including creative and logical thinking with great follow up Reliable with exceptional attention to detail Ability to speak French extremely beneficial To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
Outstanding communication, interpersonal and customer service skills Customer Oriented mind set Self-Driver, high energy and able to excel in a fast-paced environment
Dometic’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.
Dometic operates with a hybrid policy. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star?
Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.