Hay Creek Hotels
Job Description
The Brookmere Hotel and Regent Restaurant & Bar, which opened in November 2024, is seeking a passionate, organized, and results-driven Sales Manager to join our growing team.
Managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property-formerly Longfellows Hotel-features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region.
Essential Functions * Solicit hotel room, local negotiated rate, and banquet/catering business by proactively calling on past and prospective clients. * Act as a brand ambassador of The Brookmere Hotel and Hay Creek Hotels. * Develop strong relationships with local business leaders, community officials, and organizations to ensure consistent exposure for the hotel. * Demonstrate tact, discretion, and professionalism when booking events, ensuring alignment with the standards and image of The Brookmere Hotel. * Use emotional intelligence to identify client needs and tailor proposals to deliver personalized experiences. * Manage all details of booked events including party size, menus, event flow, and logistics; prepare detailed Banquet Event Orders (BEOs) and partner with operations to ensure seamless execution. * Create and execute special events, sales blitzes, and attend trade shows to showcase the hotel to new markets and drive revenue. * Actively participate in revenue management calls and collaborate on pricing strategies to optimize business mix. * Monitor and analyze market trends, weekly/monthly reports, and sales forecasts to ensure revenue goals are achieved or exceeded. * Maintain accurate records and documentation in TripleSeat per brand and corporate standards. * Build long-term client relationships that foster repeat business and positive word-of-mouth. * Ensure timely follow-up on all tasks, inquiries, proposals, and client communications. * Uphold pricing integrity while maximizing revenue opportunities during negotiations. * Lead targeted marketing efforts to upsell hotel services, amenities, and experiences. * Contribute to the development and execution of creative sales strategies and promotional campaigns. * Partner with the Executive Chef and F&B Director to design customized menus and packages that align with client preferences and hotel positioning. * Serve as the primary point of contact for clients during the planning and execution stages of events; step in as Banquet Captain when necessary. * Organize and oversee on-site and off-site catering functions as required. * Prepare proposals, seating layouts, contracts, and all client-facing materials in a timely and professional manner. * Ensure deposits and payments are collected according to contract terms. * Maintain strong communication with operations managers and supervisors to guarantee flawless execution of all scheduled functions. * Attend BEO meetings weekly and participate in team meetings, trainings, and strategy sessions. * Support the development of marketing collateral including brochures, social media campaigns, and digital advertising to promote hotel offerings. * Consistently seek new business opportunities across primary, secondary, and emerging markets. * Exhibit flexibility by assisting other departments as needed to maintain a culture of guest-first hospitality. * Uphold and enforce all Hay Creek Hotels SOPs, policies, and procedures.
Experience and Skills Hotel-Specific Essential Functions * Ability to stand, walk, or remain in a stationary position for up to 8 hours. * Ability to move and lift up to 50 lbs. and set up event spaces (tables, chairs, AV equipment, etc.). * Ability to navigate stairs, bend, and perform repetitive motions as required during events. * Strong verbal and written English communication skills required.
Technology & Equipment * Microsoft Office (Outlook, Word, Excel) * Property Management System (PMS) * Point of Sale (POS) System * Multi-line phone system and two-way radios * Sales Tracking Software (TripleSeat) * Credit card processing systems * Marketing and digital advertising platforms
Working Environment Hotel office setting, meeting rooms, banquet/event spaces, and outdoor areas. Fast-paced environment requiring flexibility and adaptability. Exposure to extreme temperatures during outdoor events and various cleaning/maintenance chemicals. Combination of solo and team-based work.
Job Benefits Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
• Insurance benefits, including Company-funded Medical, Dental, and Vision
• 25K in Company-paid Life Insurance for our Managers
• Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options
• Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property
• Employee Dining Discount of fifty percent off when Dining at any HCH Property
• Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
Managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property-formerly Longfellows Hotel-features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region.
Essential Functions * Solicit hotel room, local negotiated rate, and banquet/catering business by proactively calling on past and prospective clients. * Act as a brand ambassador of The Brookmere Hotel and Hay Creek Hotels. * Develop strong relationships with local business leaders, community officials, and organizations to ensure consistent exposure for the hotel. * Demonstrate tact, discretion, and professionalism when booking events, ensuring alignment with the standards and image of The Brookmere Hotel. * Use emotional intelligence to identify client needs and tailor proposals to deliver personalized experiences. * Manage all details of booked events including party size, menus, event flow, and logistics; prepare detailed Banquet Event Orders (BEOs) and partner with operations to ensure seamless execution. * Create and execute special events, sales blitzes, and attend trade shows to showcase the hotel to new markets and drive revenue. * Actively participate in revenue management calls and collaborate on pricing strategies to optimize business mix. * Monitor and analyze market trends, weekly/monthly reports, and sales forecasts to ensure revenue goals are achieved or exceeded. * Maintain accurate records and documentation in TripleSeat per brand and corporate standards. * Build long-term client relationships that foster repeat business and positive word-of-mouth. * Ensure timely follow-up on all tasks, inquiries, proposals, and client communications. * Uphold pricing integrity while maximizing revenue opportunities during negotiations. * Lead targeted marketing efforts to upsell hotel services, amenities, and experiences. * Contribute to the development and execution of creative sales strategies and promotional campaigns. * Partner with the Executive Chef and F&B Director to design customized menus and packages that align with client preferences and hotel positioning. * Serve as the primary point of contact for clients during the planning and execution stages of events; step in as Banquet Captain when necessary. * Organize and oversee on-site and off-site catering functions as required. * Prepare proposals, seating layouts, contracts, and all client-facing materials in a timely and professional manner. * Ensure deposits and payments are collected according to contract terms. * Maintain strong communication with operations managers and supervisors to guarantee flawless execution of all scheduled functions. * Attend BEO meetings weekly and participate in team meetings, trainings, and strategy sessions. * Support the development of marketing collateral including brochures, social media campaigns, and digital advertising to promote hotel offerings. * Consistently seek new business opportunities across primary, secondary, and emerging markets. * Exhibit flexibility by assisting other departments as needed to maintain a culture of guest-first hospitality. * Uphold and enforce all Hay Creek Hotels SOPs, policies, and procedures.
Experience and Skills Hotel-Specific Essential Functions * Ability to stand, walk, or remain in a stationary position for up to 8 hours. * Ability to move and lift up to 50 lbs. and set up event spaces (tables, chairs, AV equipment, etc.). * Ability to navigate stairs, bend, and perform repetitive motions as required during events. * Strong verbal and written English communication skills required.
Technology & Equipment * Microsoft Office (Outlook, Word, Excel) * Property Management System (PMS) * Point of Sale (POS) System * Multi-line phone system and two-way radios * Sales Tracking Software (TripleSeat) * Credit card processing systems * Marketing and digital advertising platforms
Working Environment Hotel office setting, meeting rooms, banquet/event spaces, and outdoor areas. Fast-paced environment requiring flexibility and adaptability. Exposure to extreme temperatures during outdoor events and various cleaning/maintenance chemicals. Combination of solo and team-based work.
Job Benefits Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
• Insurance benefits, including Company-funded Medical, Dental, and Vision
• 25K in Company-paid Life Insurance for our Managers
• Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options
• Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property
• Employee Dining Discount of fifty percent off when Dining at any HCH Property
• Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.