Richards Packaging
Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries.Why Join Richards:Generous compensation package Medical coverageDental insuranceVision benefits through vision service planLife and AD&D at no additional cost to all eligible employeesVoluntary life and AD&D insurance to cover any gaps401kFlexible spending accountsPaid vacation daysA collaborative and inclusive team where your ideas matterAnd so much more!About the Role:Reporting to the Sales Manager, the Sales Coordinator will be responsible for supporting our Sales Account Executives and enhancing our customer satisfaction. The ideal candidate will have a strong product knowledge base, be resilient, professional, and collaborative, working effectively with the Sales, Warehouse, and Purchasing teams. You will provide timely feedback and support to both internal and external customers.The successful applicant will:Collaborate with various departments to handle multiple priorities efficiently.Assist the sales team with client needs and manage client inventory.Respond to client inquiries on production, inventory, and availability.Verify and validate pricing information.Act as the second point of contact for assigned customers, providing friendly and professional support.Assist with the ordering and return process, following company policies.Process customer orders and returns in the ERP system, ensuring fulfillment and satisfaction.Maintain a solid understanding of all products and processes.Stay updated on sales strategies, new product introductions, and skill development through training and meetings.Identify opportunities to improve work processes and efficiency.We are seeking a candidate with the following experience and attributes:Post-secondary degree or diploma, or equivalent experience in a related field.Minimum of 1 year in a customer care or sales environment.Previous inside sales or customer service experience preferred.Self-starter with the ability to work independently.Strong interpersonal, communication, and customer service skills.Excellent attention to detail and problem-solving abilities.Proficient in Microsoft Word, Excel, and PowerPoint.Experience with ERP systems (Business Central is an asset).Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.