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Program Manager - Salesforce Billing
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Darwin Resources 1 day ago Be among the first 25 applicants Join to apply for the
Program Manager - Salesforce Billing
role at
Darwin Resources Get AI-powered advice on this job and more exclusive features. Hybrid Job Description
We are seeking an experienced and results-driven Location: Seattle, WA
Hybrid Job Description
We are seeking an experienced and results-driven
Program Manager
with strong expertise in
Salesforce Billing
and
CRM solutions
to lead complex, enterprise-wide initiatives. This role requires a deep understanding of Salesforce and CRM lifecycle management. You will partner with cross-functional teams to deliver scalable billing and CRM solutions that enhance customer engagement and streamline operations.
Key Responsibilities
Own the delivery of Salesforce Billing and CRM programs, ensuring strategic alignment, execution, and measurable outcomes. Manage full program lifecycle: scope definition, planning, execution, monitoring, and close-out. Drive CRM strategy and enhancements, aligning Salesforce Sales Cloud, Service Cloud, and Marketing Cloud features with business needs. Collaborate with Sales, Marketing, Finance, and Customer Success teams to streamline customer journey touchpoints across CRM and billing. Ensure tight integration between Salesforce Billing, CRM modules, and third-party systems (e.g., ERP, payment gateways, customer portals). Lead stakeholder workshops to gather and document requirements for CRM workflows, customer data models, and automation. Monitor user adoption, capture feedback, and continuously improve CRM/Billing processes and data integrity. Develop and deliver executive dashboards, reports, and communication updates on program status and KPIs. Identify and manage program risks, change control, and issue resolution. Champion change management and training efforts to support CRM and billing transformation.
Required Qualifications
Bachelor's degree in Business, Information Technology, Computer Science, or related field. 7+ years of Program/Project Management experience, with at least 5 years in Salesforce Billing and CRM-related programs. Proven track record in managing complex Salesforce implementations involving Billing and CRM (Sales Cloud, Service Cloud, Marketing Cloud). Deep understanding of Quote-to-Cash (QTC), subscription billing, usage-based pricing, invoicing, and revenue recognition. Experience with CRM best practices around customer segmentation, lead-to-cash processes, and engagement automation. Strong cross-functional leadership, stakeholder management, and vendor coordination experience. Knowledge of Agile, Scrum, and Waterfall delivery methodologies. Excellent communication, problem-solving, and organizational skills.
Preferred Qualifications
Salesforce certifications (e.g., Salesforce Billing Specialist, Revenue Cloud Consultant, Sales Cloud Consultant, PMP, CSM). Hands-on experience with CRM analytics and reporting tools (e.g., Tableau CRM, Einstein Analytics). Familiarity with ERP integrations (e.g., NetSuite, SAP), middleware (e.g., MuleSoft), and data migration tools. Background in SaaS, telecom, or subscription-based business models. Experience working with global teams and multi-region deployments. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
Business Consulting and Services Referrals increase your chances of interviewing at Darwin Resources by 2x Sign in to set job alerts for Program Manager roles.
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Program Manager - Salesforce Billing
role at
Darwin Resources 1 day ago Be among the first 25 applicants Join to apply for the
Program Manager - Salesforce Billing
role at
Darwin Resources Get AI-powered advice on this job and more exclusive features. Hybrid Job Description
We are seeking an experienced and results-driven Location: Seattle, WA
Hybrid Job Description
We are seeking an experienced and results-driven
Program Manager
with strong expertise in
Salesforce Billing
and
CRM solutions
to lead complex, enterprise-wide initiatives. This role requires a deep understanding of Salesforce and CRM lifecycle management. You will partner with cross-functional teams to deliver scalable billing and CRM solutions that enhance customer engagement and streamline operations.
Key Responsibilities
Own the delivery of Salesforce Billing and CRM programs, ensuring strategic alignment, execution, and measurable outcomes. Manage full program lifecycle: scope definition, planning, execution, monitoring, and close-out. Drive CRM strategy and enhancements, aligning Salesforce Sales Cloud, Service Cloud, and Marketing Cloud features with business needs. Collaborate with Sales, Marketing, Finance, and Customer Success teams to streamline customer journey touchpoints across CRM and billing. Ensure tight integration between Salesforce Billing, CRM modules, and third-party systems (e.g., ERP, payment gateways, customer portals). Lead stakeholder workshops to gather and document requirements for CRM workflows, customer data models, and automation. Monitor user adoption, capture feedback, and continuously improve CRM/Billing processes and data integrity. Develop and deliver executive dashboards, reports, and communication updates on program status and KPIs. Identify and manage program risks, change control, and issue resolution. Champion change management and training efforts to support CRM and billing transformation.
Required Qualifications
Bachelor's degree in Business, Information Technology, Computer Science, or related field. 7+ years of Program/Project Management experience, with at least 5 years in Salesforce Billing and CRM-related programs. Proven track record in managing complex Salesforce implementations involving Billing and CRM (Sales Cloud, Service Cloud, Marketing Cloud). Deep understanding of Quote-to-Cash (QTC), subscription billing, usage-based pricing, invoicing, and revenue recognition. Experience with CRM best practices around customer segmentation, lead-to-cash processes, and engagement automation. Strong cross-functional leadership, stakeholder management, and vendor coordination experience. Knowledge of Agile, Scrum, and Waterfall delivery methodologies. Excellent communication, problem-solving, and organizational skills.
Preferred Qualifications
Salesforce certifications (e.g., Salesforce Billing Specialist, Revenue Cloud Consultant, Sales Cloud Consultant, PMP, CSM). Hands-on experience with CRM analytics and reporting tools (e.g., Tableau CRM, Einstein Analytics). Familiarity with ERP integrations (e.g., NetSuite, SAP), middleware (e.g., MuleSoft), and data migration tools. Background in SaaS, telecom, or subscription-based business models. Experience working with global teams and multi-region deployments. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
Business Consulting and Services Referrals increase your chances of interviewing at Darwin Resources by 2x Sign in to set job alerts for Program Manager roles.
Seattle, WA $152,000.00-$221,000.00 6 days ago Seattle, WA $126,000.00-$178,000.00 1 week ago Redmond, WA $94,000.00-$136,000.00 2 weeks ago Seattle, WA $120,000.00-$135,000.00 1 week ago Redmond, WA $167,000.00-$230,000.00 1 week ago Seattle, WA $104,712.00-$192,534.00 4 weeks ago TikTok Shop - Governance Program Manager
Seattle, WA $77,969.00-$105,556.00 1 week ago Go-To-Channel Planning, Strategic Initiatives Program Manager
Seattle, WA $142,000.00-$202,000.00 2 weeks ago Redmond, WA $85,300.00-$187,100.00 4 days ago Project and Program Management - Program Manager Non Tech 2
MANAGER PROJECT MANAGEMENT OFFICE (PMO)
Greater Seattle Area $160,008.00-$170,004.00 1 week ago Bellevue, WA $66,800.00-$142,800.00 2 weeks ago Seattle, WA $100,000.00-$720,000.00 1 week ago Redmond, WA $150,000.00-$211,000.00 2 weeks ago Bellevue, WA $66,800.00-$142,800.00 2 weeks ago TikTok Shop - Logistics Experience Solution and Operation Program Manager
Seattle, WA $121,600.00-$232,645.00 1 week ago Greater Seattle Area $65.00-$70.00 1 day ago Program Manager- Early Access Customer Programs
Seattle, WA $109,000.00-$162,500.00 1 week ago Redmond, WA $90,000.00-$100,000.00 5 hours ago Bellevue, WA $66,800.00-$142,800.00 3 weeks ago TikTok Shop - Logistics Service Excellence Program Manager Seattle
Seattle, WA $121,600.00-$232,645.00 2 weeks ago Seattle, WA $152,000.00-$214,000.00 2 days ago Seattle, WA $66,800.00-$142,800.00 2 weeks ago Seattle, WA $93,000.00-$136,000.00 1 week ago Bellevue, WA $101,000.00-$152,000.00 5 days ago Greater Seattle Area $114,400.00-$171,600.00 1 week ago Greater Seattle Area $114,400.00-$171,600.00 1 week ago Program Manager, Books, Amazon Advantage
Seattle, WA $66,800.00-$142,800.00 2 weeks ago Senior Director, Technical Program Management
Bellevue, WA $192,000.00-$384,000.00 1 week ago Event Program Manager, Global Events and Experiences Team
Seattle, WA $72,600.00-$155,200.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr