Patient Relations Liaison, Patient Safety/Risk Management

Overview: The Patient Relations Liaison is responsible for the intake, collaboration, and resolution of patient and family complaints/grievances. Responds to patient and patient family complaints /grievances, resolving patient issues whenever possible, and reporting unresolved issues for investigation and follow-up. Works daily with private, protected information and sensitive situations. Works independently, consistently utilizing existing policies to address complaints and grievances in a manner that maintains organizational compliance with regulatory guidelines. Maintains the patient complaint/grievance database, identifies and recommends trends for process improvement. Works one-on-one with supervisors, managers, directors, providers, etc. to resolve concerns, improve performance and enhance patient experience.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure: Not Applicable

Education: Bachelor's Degree Required

Experience: 5 Years Related Position Experience Required