Athena Bitcoin
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Human Resources -Executive | People & Culture | Agile Thought Leader | Mergers and Acquisitions |
Position Summary The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus. This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration. Key Responsibilities Cash & Transaction Management Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes Prevent service outages and optimize liquidity through proactive transaction monitoring Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved Manage vendor performance reporting, onboarding, and contract adherence Internal Team Leadership Supervise and support the
Operations Support Specialist
team responsible for system alerts, issue resolution, and daily ops tasks Provide training, task prioritization, and continuous feedback for performance Technical Monitoring & Issue Resolution Transactional monitoring, ATM alerts, and security flags Respond to and coordinate resolution of technical issues with vendors and internal teams Compliance & Security Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access Budgeting & Cost Control Manage operational expenses and assist in forecasting and cost-optimization efforts Cross-functional Collaboration Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion Skills & Experience Required 5+ years of experience in ATM operations, fintech, banking, or cash logistics Familiarity with
Morphis
and
Exodus
platforms is a nice to have Experience managing outsourced vendors and in-house support staff Strong knowledge of
armored carrier logistics, route planning , and reconciliation workflows Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung) Analytical and data-driven mindset with attention to detail Strong communication and stakeholder management skills Demonstrated ability to ensure
regulatory compliance
in operational environments Willingness to travel as needed Preferred Qualifications Project management experience related to ATM operations or financial infrastructure Background in cryptocurrency or blockchain technology Experience operating across Latin American and/or Caribbean & US markets Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Athena Bitcoin by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Operations Manager jobs in
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Position Summary The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus. This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration. Key Responsibilities Cash & Transaction Management Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes Prevent service outages and optimize liquidity through proactive transaction monitoring Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved Manage vendor performance reporting, onboarding, and contract adherence Internal Team Leadership Supervise and support the
Operations Support Specialist
team responsible for system alerts, issue resolution, and daily ops tasks Provide training, task prioritization, and continuous feedback for performance Technical Monitoring & Issue Resolution Transactional monitoring, ATM alerts, and security flags Respond to and coordinate resolution of technical issues with vendors and internal teams Compliance & Security Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access Budgeting & Cost Control Manage operational expenses and assist in forecasting and cost-optimization efforts Cross-functional Collaboration Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion Skills & Experience Required 5+ years of experience in ATM operations, fintech, banking, or cash logistics Familiarity with
Morphis
and
Exodus
platforms is a nice to have Experience managing outsourced vendors and in-house support staff Strong knowledge of
armored carrier logistics, route planning , and reconciliation workflows Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung) Analytical and data-driven mindset with attention to detail Strong communication and stakeholder management skills Demonstrated ability to ensure
regulatory compliance
in operational environments Willingness to travel as needed Preferred Qualifications Project management experience related to ATM operations or financial infrastructure Background in cryptocurrency or blockchain technology Experience operating across Latin American and/or Caribbean & US markets Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Athena Bitcoin by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Operations Manager jobs in
Miami, FL . Business Strategy & Operations Manager - LatAm
Miami-Fort Lauderdale Area $75,000.00-$85,000.00 2 weeks ago Miami, FL $105,000.00-$120,000.00 2 weeks ago Manager, West Regional Distribution, FIFA World Cup 2026
Senior Manager, Warehouse, FIFA World Cup 2026
Miami, FL $150,000.00-$150,000.00 3 weeks ago Operations Center Manager - Miami - Full-Time
Miami Gardens, FL $75,000.00-$85,000.00 4 weeks ago Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West
Manager, Food & Beverage Concessions Operations, FIFA World Cup 2026
Miami, FL $85,000.00-$140,000.00 2 days ago Senior Strategic Operations Manager, Grocery and Retail
Operations Manager - Miami Design District
Deputy Manager, Guest Operations Stadium, Event Time Job Opening for CWC25
Manager, Guest Operations Stadium, Event Time Job Opening for CWC25
Operations & Customer Service Manager (Process Improvement)
Fort Lauderdale, FL $63,000.00-$80,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr