Butler America
Call Center Representative
Location: Lewisburg, TN
Job ID: #71478
Pay Range: $15-17
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with:
Dealer referrals to distributors
Provide customers with order information, assistance
Product support: Parts and Equipment
Transactional: Orders, Claims and Invoicing
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
Specific Responsibilities for this position may include:
Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system.
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
Ability to analyze unlike information and draw conclusions/recommendations
Strong verbal, written and inter-personal communication skills
Proficiency in MS Office tools
High degree of self-motivation to address and improve business needs.
Sense of urgency, self-initiative, commitment and sense of ownership is a must.
Superior follow-up and follow-through skills
Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.
Shift:
Standard Work Day
Education:
HS Diploma/GED
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com #ZR
Location: Lewisburg, TN
Job ID: #71478
Pay Range: $15-17
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with:
Dealer referrals to distributors
Provide customers with order information, assistance
Product support: Parts and Equipment
Transactional: Orders, Claims and Invoicing
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
Specific Responsibilities for this position may include:
Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system.
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
Ability to analyze unlike information and draw conclusions/recommendations
Strong verbal, written and inter-personal communication skills
Proficiency in MS Office tools
High degree of self-motivation to address and improve business needs.
Sense of urgency, self-initiative, commitment and sense of ownership is a must.
Superior follow-up and follow-through skills
Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.
Shift:
Standard Work Day
Education:
HS Diploma/GED
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com #ZR