National Dentex
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Affinity in Louisville, KY.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Job Functions of the Position:
Answers incoming phone calls and routes to proper customer contact team member(s)
Services callers using effective customer service, professionalism and trustworthiness
Coordinates daily pick-up and delivery with customers and drivers
Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
Collaborates with outside sales staff to better coordinate sales activity and customer service
Collaborates with production and shipping to facilitate and improve customer service levels
Schedules shade appointments
Quotes turnaround time and pricing
Takes basic supply orders
Participates in Company sponsored training and meetings as required
All other duties as assigned
Skills and Abilities Required:
Must be able to read, write, speak and understand English
High level of oral and written communication skills to effectively deal with internal and external customers
Excellent organizational skills with attention to detail
Demonstrated proficiency with Microsoft Office
Ability to handle multiple projects, meet required deadlines of each and deliver results
Ability to analyze and solve problems
Self-starter with demonstrated initiative, self-motivation and assertiveness
Must perform duties in an independent manner with minimal direction and supervision
Ability to maintain confidential employment and business information
Ability to listen and assess situations, providing possible solutions and feedback for consideration
Team player, maintaining a positive customer focus, both internally and externally
Ability to quickly enter and retrieve data on computer
Working knowledge and understanding of Company products and services
Ability to work in a fast paced, ever changing work environment
Minimum Education and Experience Required:
Preferred: High school diploma or equivalent (GED, HSED)
Preferred: 2-3 years customer service/receptionist experience
Hazardous Materials or Equipment Used:
Computer
Copier/Fax Machine
Physical Requirements:
Ability to sit for long periods of time
Qualifications
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Education
Preferred
High School or Equivalent or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Affinity in Louisville, KY.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Job Functions of the Position:
Answers incoming phone calls and routes to proper customer contact team member(s)
Services callers using effective customer service, professionalism and trustworthiness
Coordinates daily pick-up and delivery with customers and drivers
Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
Collaborates with outside sales staff to better coordinate sales activity and customer service
Collaborates with production and shipping to facilitate and improve customer service levels
Schedules shade appointments
Quotes turnaround time and pricing
Takes basic supply orders
Participates in Company sponsored training and meetings as required
All other duties as assigned
Skills and Abilities Required:
Must be able to read, write, speak and understand English
High level of oral and written communication skills to effectively deal with internal and external customers
Excellent organizational skills with attention to detail
Demonstrated proficiency with Microsoft Office
Ability to handle multiple projects, meet required deadlines of each and deliver results
Ability to analyze and solve problems
Self-starter with demonstrated initiative, self-motivation and assertiveness
Must perform duties in an independent manner with minimal direction and supervision
Ability to maintain confidential employment and business information
Ability to listen and assess situations, providing possible solutions and feedback for consideration
Team player, maintaining a positive customer focus, both internally and externally
Ability to quickly enter and retrieve data on computer
Working knowledge and understanding of Company products and services
Ability to work in a fast paced, ever changing work environment
Minimum Education and Experience Required:
Preferred: High school diploma or equivalent (GED, HSED)
Preferred: 2-3 years customer service/receptionist experience
Hazardous Materials or Equipment Used:
Computer
Copier/Fax Machine
Physical Requirements:
Ability to sit for long periods of time
Qualifications
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Education
Preferred
High School or Equivalent or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.