EOS Hospitality LLC
3 weeks ago Be among the first 25 applicants
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
Access guest history records to best service guests; maintain accurate information in guest history files.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties, as assigned.
Job Details
Description
Responsibilities
Must be able to work 11 pm- 7 am Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Accommodate special requests and designate such in the system following the hotel's standard operating procedures. Access guest history records to best service guests; maintain accurate information in guest history files. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties, as assigned.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.
Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
Seniority level
Seniority level
Entry level Employment type
Employment type
Part-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at EOS Hospitality by 2x Get notified about new Night Auditor jobs in
Pompano Beach, FL . Coral Springs, FL $17.00-$22.00 1 year ago Boca Raton, FL $40,000.00-$80,000.00 1 year ago Plantation, FL $40,000.00-$50,000.00 7 months ago Overnight Guest Service Agent - The Diplomat Beach Resort, Curio by Hilton
Delray Beach, FL $45,000.00-$48,000.00 1 month ago Delray Beach, FL $16.00-$16.00 3 weeks ago Guest Service Agent - The Diplomat Beach Resort, Curio by Hilton
Pembroke Pines, FL $35,000.00-$50,000.00 3 months ago Fort Lauderdale, FL $15.00-$15.00 3 days ago Fort Lauderdale, FL $17.00-$17.00 1 month ago Pompano Beach, FL $13.00-$17.00 1 month ago Guest Services Representative Part Time (Harrah's Pompano Beach)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Details
Description
Responsibilities
Must be able to work 11 pm- 7 am Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Accommodate special requests and designate such in the system following the hotel's standard operating procedures. Access guest history records to best service guests; maintain accurate information in guest history files. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties, as assigned.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.
Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
Seniority level
Seniority level
Entry level Employment type
Employment type
Part-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at EOS Hospitality by 2x Get notified about new Night Auditor jobs in
Pompano Beach, FL . Coral Springs, FL $17.00-$22.00 1 year ago Boca Raton, FL $40,000.00-$80,000.00 1 year ago Plantation, FL $40,000.00-$50,000.00 7 months ago Overnight Guest Service Agent - The Diplomat Beach Resort, Curio by Hilton
Delray Beach, FL $45,000.00-$48,000.00 1 month ago Delray Beach, FL $16.00-$16.00 3 weeks ago Guest Service Agent - The Diplomat Beach Resort, Curio by Hilton
Pembroke Pines, FL $35,000.00-$50,000.00 3 months ago Fort Lauderdale, FL $15.00-$15.00 3 days ago Fort Lauderdale, FL $17.00-$17.00 1 month ago Pompano Beach, FL $13.00-$17.00 1 month ago Guest Services Representative Part Time (Harrah's Pompano Beach)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr