Resource Informatics Group
Job Title: ServiceNow Administrator
Location: Irving, TX (Hybrid)
Duration: Long Term
Client: AgreeYa/Telecommunication
Description: • ServiceNow Configuration: Customize and configure the ServiceNow platform to meet the specific needs of the organization. This includes designing and implementing various modules, workflows, forms, and business rules. • Incident and Problem Management: Oversee the incident and problem management processes within ServiceNow, ensuring that incidents are addressed and problems are resolved efficiently. • Change Management: Manage the change management process within ServiceNow, ensuring that all changes are documented, tested, and implemented with minimal disruption to the organization's IT services. • User Support and Training: Provide support to end-users and train them on how to use the ServiceNow platform effectively. Address user inquiries and issues in a timely manner. • Integration and Automation: Collaborate with other teams to integrate ServiceNow with other systems and tools. Implement automation solutions to streamline various business processes. • Reporting and Analytics: Create and maintain reports and dashboards to monitor the performance and utilization of ServiceNow, allowing for data-driven decision-making. • Security and Access Control: Ensure the security and access control measures are in place, managing user roles, permissions, and data protection within the platform. • Upgrades and Patch Management: Plan and execute ServiceNow platform upgrades and apply patches as needed to keep the system up-to-date and secure.
Requirements:
ServiceNow Experience:
A minimum of 5 years of hands-on experience as a ServiceNow Administrator.
ServiceNow Certification : Possession of ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), is required.
Technical Skills:
Proficiency in ServiceNow administration, including knowledge of ServiceNow scripting, workflow automation, and service catalog management. Understanding of ITIL principles is a plus.
Functional knowledge :-
Someone with Telecom experience will be preferred
Location: Irving, TX (Hybrid)
Duration: Long Term
Client: AgreeYa/Telecommunication
Description: • ServiceNow Configuration: Customize and configure the ServiceNow platform to meet the specific needs of the organization. This includes designing and implementing various modules, workflows, forms, and business rules. • Incident and Problem Management: Oversee the incident and problem management processes within ServiceNow, ensuring that incidents are addressed and problems are resolved efficiently. • Change Management: Manage the change management process within ServiceNow, ensuring that all changes are documented, tested, and implemented with minimal disruption to the organization's IT services. • User Support and Training: Provide support to end-users and train them on how to use the ServiceNow platform effectively. Address user inquiries and issues in a timely manner. • Integration and Automation: Collaborate with other teams to integrate ServiceNow with other systems and tools. Implement automation solutions to streamline various business processes. • Reporting and Analytics: Create and maintain reports and dashboards to monitor the performance and utilization of ServiceNow, allowing for data-driven decision-making. • Security and Access Control: Ensure the security and access control measures are in place, managing user roles, permissions, and data protection within the platform. • Upgrades and Patch Management: Plan and execute ServiceNow platform upgrades and apply patches as needed to keep the system up-to-date and secure.
Requirements:
ServiceNow Experience:
A minimum of 5 years of hands-on experience as a ServiceNow Administrator.
ServiceNow Certification : Possession of ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), is required.
Technical Skills:
Proficiency in ServiceNow administration, including knowledge of ServiceNow scripting, workflow automation, and service catalog management. Understanding of ITIL principles is a plus.
Functional knowledge :-
Someone with Telecom experience will be preferred