Medical Office RN - Chesaning Office

Summary

Under direct supervision of the provider, will be responsible forpatient assessment and care, andmaintaining appropriatedocumentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement andevaluate care for patients. This position is responsible

forcoordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments.This position may be required toorder all medical, pharmacy supplies, and office supplies to manage patient care.They will assure compliance with all the policies/procedures ofMyMichigan Health and followOccupational Safety and HealthAdministration (OSHA) guidelines, Clinical Laboratory ImprovementAmendments (CLIA) regulations, and all appropriate regulatory agencies.They will coordinate

with and train any new employees, students and float staff as required. The clinical person will providepatienteducation, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educateon prescriptions and teach the patient and family the reasons for the medication and side effects,coordinate and ensure continuityof care with other providers.Also, may perform general office duties (keyboarding, filing,telephone, computer and office equipment) as needed.The expectations outlined in this

job description may vary slightlydepending on the practice in which you are assigned. Your immediate

supervisor will be able to clarify yourresponsibilities for you.

Responsibilities

(20%)*Triages all calls, schedules daily urgent/emergent add-ons,receives and relays test results,

processes medication refills,supports, directs and refers patients for consults and/or testing and insurance

pre-certification and documentation.

(20%)*Provides complete patient assessment within their scope of theirlicensure. Greets patients and/or

family, performs routine pre-examinationprocedures including vital signs, assessing and recording

objectiveand subjective data concerning presenting condition. Updates and maintains an accurate patient

record by performing butnot limited to, orders reconciliation, secure messaging (if available) and other tasks

as assigned. Performs medication reconciliation, enters allergy reaction type,processes refills within the

scope of their certification.

(20%)*Coordinates the care team with the care indicated by the provider,and works with the patient and

families with the disease processand/or care management.

(20%)*Assists provider with examinations and procedures.

(20%)*Prepares and cleans the patient area, sets up equipment, cleans andfacilitates room set up after a

procedure. Disposes of contaminatedsupplies and sterilizes medical instruments.

Other Duties And Responsibilities

Demonstrates critical thinking for patient management.

Provides for the age specific needs of the population servedaccording to standards and policies/procedures

as evidenced by observation, documentationand peer feedback.

Maintains medical supplies to assure consistent supply levels tomeet the needs of the patients.

Understands necessary computer functions in the office setting: Michigan Automated Prescription System

(MAPS), Michigan CareImprovement Registry (MCIR), Practice Management, Electronic Medical Records,

Laboratory informationsystem (LIS), Emageon, dictation systems, and any other necessary programs to

assist providers and staff.

If applicable, maybe required to travel to satellite clinics.

Maintains a system for accurately documenting and coding in themedical record as appropriate per policy.

Participate in annual review for quality and completeness asnecessary.

Management of the patient symptoms as directed by the provider.

Coordinates and ensure continuity of care with other providers.

MyMichigan Health is a technology driven organization and employeesneed to demonstrate Competency in

Microsoft® Windows. Employees may be required to participate in further learning opportunities offered by

MyMichigan Health.

Certifications and Licensures

BLS - Basic Life Support

Required Equivalent Experience - within 1 month of hire or transfer

RN - Registered Nurse

Required Equivalent Experience -

Required Education

Education: Associates Degree Comments: BSN is preferred.

Other Information

At MyMichigan Health, we hold these values to be fundamental:

Values

Excellence - We offer nothing less than the best. We adhere to the highest standards possible in

clinical care and customer service. We continuously measure ourselves and constantly strive to

improve.

Integrity - We do the right thing, each time, every time. We treat each individual with compassion

and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly

and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify

the highest ethical standards.

Teamwork - We provide individual commitment to a group effort. Collaboration benefits everyone -

most importantly, our patients. It promotes efficiency, fosters professional and organizational growth,

encourages learning, and stimulates innovation.

Accountability - We accept responsibility for all we do. We are accountable for the outcomes of our

efforts. We are responsible to the communities we serve, to our patients, and to one another. We

recognize that as health care providers we occupy a position of trust.

Behavior Standards

We use the following behaviors to support our values and provide a clear and simple description of

exactly what is expected of every employee: Attitude is Everything, Reward and Recognition,

Thoughtful Communication, Teamwork, Service Recovery, Patient Safety, Appearance Matters,

Service Excellence, Privacy and Confidentiality, and Electronic Communication Manners.

Equivalent Experience And Other Comments (Education)

Working knowledge of the organization’s Infor, Electronic MedicalRecords, and Practice Management programs preferred or knowledge ofsimilar software. PC software knowledge must include: Excel and Word. Knowledge of medical office policies, practices and procedures asnormally acquired through three to five years working in the healthcare system or similar setting.

Excellent interpersonal skills needed to communicate successfullywith individuals and interact with people

at all levels tocommunicate concepts in a clear and understandable manner.

Physical/Mental Requirements And Typical Working Conditions

Exposure to stressful situations, including those involving publiccontact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latexmaterials or appropriate substitute if required

for your position.

Is able to move freely about facility with or without an assisteddevice and must be able to perform the

Functions Of The Job Asoutlined In The Job Description.

Overall vision and hearing is necessary with or without assisteddevice(s).

Frequently required to sit/stand/walk for long periods of time. Mayrequire frequent postural changes such

as stooping, kneeling orcrouching.

Some exposure to blood borne pathogens and other potentiallyinfectious material. Must follow MyMichigan

Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, workindependently, regular and predictable

attendance and ability tostay awake.

Physical Demand Level:Light.Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs.,

frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.