Mass General Brigham
Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary Summary
The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
Does this position require Patient Care? Yes
Essential Functions
-Assists in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment, promoting teamwork and professional growth.
-Coordinate patient flow, ensuring timely and efficient delivery of care.
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
-Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
-Assists with competency assessment for other MAs and provides input on performance evaluations.
Qualifications
Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Certified Medical Assistant - Data Conversion - Various Issuers required
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Experience Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required
Knowledge, Skills and Abilities - Strong leadership and team management skills. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens. - Excellent interpersonal and communication skills, both written and verbal. - Attention to detail and strong organizational abilities. - Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment. - Knowledge of HIPAA and other privacy and security regulations.
DERMATOLOGY LEAD MA ADDENDEM
Behavioral Competencies:
A
strong leader
who acts as a role model by daily setting a positive tone for all clinical activities. Provides clear direction in order to
organize, inspire and motivate
team members,
fostering strong teamwork
and a productive environment. Establishes daily communication huddles to organize and set the clinical pace for each day. Demonstrates the ability to manage stressful situations, conflicts, and quickly adapts to and champions changes. Bases decisions and actions on understanding the prospective of others; is a
role model
to others in service standards. Maintains ongoing good communication with nurse manager, and reports problems. Able to safeguard sensitive and confidential information. Responds to requests for
change positively
and openly that will improve practice conditions for physicians either by implementing such changes or by discussing them with the nurse manager. Participates in special projects as assigned by nurse manager, maintains
flexibility
regarding workload and the needs of the department. In partnership with nurse manager, identifies and implements ways to continuously improve efficiency and effectiveness of processes. Bases decisions and actions on understanding the perspective of others; is a role model to others in service standards. Willingness to receive and provide constructive feedback
in order to enhance clinic efficiencies and work processes
Primary Duties/Responsibilities:
Actively monitors and maintains the day-to-day flow of patients through the dermatology practice, expected to cover as needed. Answers call lights as needed. Ensures adequate coverage and pairing at the beginning and end of day. Consistently communicates any changes with Nurse Manager, physicians, staff and patients as needed. Checks daily schedule board and Epic physician schedule, this includes accuracy of daily staff assignments, setting priorities and ensuring that necessary tasks are completed. Proactive around continually adjusting staffing to the physician needs. Oversees and participates in opening and closing responsibilities of the clinic. Prioritizes and ensures all arrived patients get roomed at least 10 minutes before start of morning and afternoon session. Ensures all physician clinics are covered until assigned staff member arrives. Ensures adequate coverage for lunch time and that staff goes to lunch on time (should take lunch at a different time than staff, as the team lead may need to be available to cover at lunch). Assigns lunch coverage daily. Makes necessary schedule changes if co-worker needs to leave due to illness or emergency.
Staff will continue to need to speak with nurse manager for approval prior to leaving. If nurse manager not available, needs to be approved by a manger/supervisor.
Through constant monitoring ensures that all exam rooms are properly stocked and maintained. Oversees and organizes process for routine instrument sharpening. Ensures appropriate inventory of linen and blue scrubs, oversees weekly orders and makes adjustments. Oversees and participates in putting laundry away. Keeps all patient care and procedure equipment clean and in good working order and proactively manages equipment maintenance/problems. Calls engineering or Biomed for broken equipment. Inform nurse manager if unable to be repaired or needs to be replaced. Ensures that all nurses stations and physician touchdown stations are neat and clean. Acts as the primary contact for computer and printer issues in clinical exam areas. Works with BWH IS or Dept Technical Operations Manager to resolve. Performs all duties and tasks as requested by the nurse manager to ensure the efficient overall performance of the facility. Daily meets with nurse manager for update and overview of clinical day. Direct oversight of the specimen collection workflow, ensuring specimens are collected and documented accurately Monitors biopsy book compliance ensuring documentation is up to date and patients are notified of pathology results in expected timeframe. Serves as a backup for multispecialty lead medical assistance Will act as the subject matter expert responsible for ensuring yearly competencies are compliant. In the absence of appropriate staffing levels, lead medical assistant will be expected to cover other specialty clinics.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
100 Brigham Way
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range $18.99 - $27.17/Hourly
Grade 4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary Summary
The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
Does this position require Patient Care? Yes
Essential Functions
-Assists in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment, promoting teamwork and professional growth.
-Coordinate patient flow, ensuring timely and efficient delivery of care.
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
-Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
-Assists with competency assessment for other MAs and provides input on performance evaluations.
Qualifications
Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Certified Medical Assistant - Data Conversion - Various Issuers required
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Experience Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required
Knowledge, Skills and Abilities - Strong leadership and team management skills. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens. - Excellent interpersonal and communication skills, both written and verbal. - Attention to detail and strong organizational abilities. - Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment. - Knowledge of HIPAA and other privacy and security regulations.
DERMATOLOGY LEAD MA ADDENDEM
Behavioral Competencies:
A
strong leader
who acts as a role model by daily setting a positive tone for all clinical activities. Provides clear direction in order to
organize, inspire and motivate
team members,
fostering strong teamwork
and a productive environment. Establishes daily communication huddles to organize and set the clinical pace for each day. Demonstrates the ability to manage stressful situations, conflicts, and quickly adapts to and champions changes. Bases decisions and actions on understanding the prospective of others; is a
role model
to others in service standards. Maintains ongoing good communication with nurse manager, and reports problems. Able to safeguard sensitive and confidential information. Responds to requests for
change positively
and openly that will improve practice conditions for physicians either by implementing such changes or by discussing them with the nurse manager. Participates in special projects as assigned by nurse manager, maintains
flexibility
regarding workload and the needs of the department. In partnership with nurse manager, identifies and implements ways to continuously improve efficiency and effectiveness of processes. Bases decisions and actions on understanding the perspective of others; is a role model to others in service standards. Willingness to receive and provide constructive feedback
in order to enhance clinic efficiencies and work processes
Primary Duties/Responsibilities:
Actively monitors and maintains the day-to-day flow of patients through the dermatology practice, expected to cover as needed. Answers call lights as needed. Ensures adequate coverage and pairing at the beginning and end of day. Consistently communicates any changes with Nurse Manager, physicians, staff and patients as needed. Checks daily schedule board and Epic physician schedule, this includes accuracy of daily staff assignments, setting priorities and ensuring that necessary tasks are completed. Proactive around continually adjusting staffing to the physician needs. Oversees and participates in opening and closing responsibilities of the clinic. Prioritizes and ensures all arrived patients get roomed at least 10 minutes before start of morning and afternoon session. Ensures all physician clinics are covered until assigned staff member arrives. Ensures adequate coverage for lunch time and that staff goes to lunch on time (should take lunch at a different time than staff, as the team lead may need to be available to cover at lunch). Assigns lunch coverage daily. Makes necessary schedule changes if co-worker needs to leave due to illness or emergency.
Staff will continue to need to speak with nurse manager for approval prior to leaving. If nurse manager not available, needs to be approved by a manger/supervisor.
Through constant monitoring ensures that all exam rooms are properly stocked and maintained. Oversees and organizes process for routine instrument sharpening. Ensures appropriate inventory of linen and blue scrubs, oversees weekly orders and makes adjustments. Oversees and participates in putting laundry away. Keeps all patient care and procedure equipment clean and in good working order and proactively manages equipment maintenance/problems. Calls engineering or Biomed for broken equipment. Inform nurse manager if unable to be repaired or needs to be replaced. Ensures that all nurses stations and physician touchdown stations are neat and clean. Acts as the primary contact for computer and printer issues in clinical exam areas. Works with BWH IS or Dept Technical Operations Manager to resolve. Performs all duties and tasks as requested by the nurse manager to ensure the efficient overall performance of the facility. Daily meets with nurse manager for update and overview of clinical day. Direct oversight of the specimen collection workflow, ensuring specimens are collected and documented accurately Monitors biopsy book compliance ensuring documentation is up to date and patients are notified of pathology results in expected timeframe. Serves as a backup for multispecialty lead medical assistance Will act as the subject matter expert responsible for ensuring yearly competencies are compliant. In the absence of appropriate staffing levels, lead medical assistant will be expected to cover other specialty clinics.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
100 Brigham Way
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range $18.99 - $27.17/Hourly
Grade 4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.