FRONT PARTS COUNTER

Description of the role: The FRONT PARTS COUNTER role at Stevens Creek Toyota is a crucial position within our company. As the face of our parts department, you will be responsible for assisting customers in finding the right parts for their vehicles and ensuring a seamless and efficient experience.

Responsibilities:

Assist customers in person, over the phone, and via email to identify and locate the required parts

Provide accurate and up-to-date information about parts availability, pricing, and compatibility

Process parts orders and ensure timely delivery or pickup

Maintain inventory levels and update stock records

Collaborate with the service department to ensure timely fulfillment of parts requests

Resolve any customer complaints or concerns regarding parts

Requirements:

Previous experience in an automotive parts or retail environment preferred

Strong knowledge of automotive parts and their functionality

Excellent communication and customer service skills

Attention to detail and ability to handle multiple tasks simultaneously

Proficiency in computer systems and MS Office

Knowledge of Tekion is a plus

Benefits:

Competitive compensation ranging from $20 to $25 per hour

Healthcare benefits package

401(k) retirement plan

Paid time off and holidays

Career development and advancement opportunities