The Community Blood Center
Description
Join a team dedicated to saving lives every single day-that's what working at The Community Blood Center (CBC) is really all about. If you have strong leadership skills, a passion for achieving goals, and experience in a fast-paced environment, we encourage you to apply! Your work will save lives!
JOB SUMMARY:
Responsible for guiding and supporting a team of Telerecruiters in achieving donor engagement and collection goals. This role requires strong leadership, effective communication, and a customer-focused mindset. The Team Lead fosters a positive and productive work environment, provides coaching and development, and ensures operational excellence through problem-solving, adaptability, and technical proficiency.
SCHEDULE:
- Full-time position, 40 hours/week.
- Monday - Friday, 11am - 8pm; Every other weekend
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
Leadership & Team Management
• Motivate, guide, and inspire Telerecruiters to meet individual and team performance goals.
• Set clear expectations, provide constructive feedback, and foster a collaborative culture.
• Conduct regular performance evaluations and use incentive programs to drive engagement.
Training & Development
• Deliver comprehensive training for new hires and ongoing development for existing staff.
• Identify skill gaps and provide targeted coaching to improve performance and confidence.
Communication & Active Listening
• Communicate clearly and effectively with team members, donors, and leadership.
• Practice active listening to understand concerns and provide appropriate support.
Customer Service & Empathy
• Ensure high-quality donor interactions by monitoring calls and providing feedback.
• Demonstrate empathy and emotional intelligence in all communications to build trust and loyalty.
Problem-Solving & Resilience
• Quickly identify and resolve operational issues, donor concerns, and performance challenges.
• Maintain composure under pressure and adapt to changing priorities and technologies.
Scheduling & Inventory Oversight
• Monitor donor schedules and product inventory to prioritize outreach efforts.
• Coordinate with fixed sites and mobile operations to optimize appointment scheduling.
Technical Proficiency & System Management
• Utilize department software to manage schedules, donor communications, and reporting.
• Create and send voice blasts, text messages, and emails as needed.
Operational Support & Organization
• Assist with campaign planning, staff scheduling, reporting, and documentation updates.
• Maintain organized reference materials and ensure team access to current procedures.
Team Engagement & Meetings
• Help plan and lead team meetings to share updates, celebrate successes, and address challenges.
Data Management & Issue Resolution
• Research escalations and data discrepancies; provide timely feedback and solutions.
• Support data entry, donor profile management, and report generation.
Donor Outreach & Appointment Scheduling
• Make outbound calls and schedule donor appointments based on availability and convenience.
• Accurately document call outcomes and maintain donor records.
Compliance & Continuous Improvement
• Adhere to all organizational policies, SOPs, and safety protocols.
• Stay informed through training sessions, team meetings, and relevant publications.
JOB QUALIFICATION REQUIREMENTS:
The ideal candidate for the position will demonstrate a strong blend of leadership, technical proficiency, and interpersonal skills necessary to support a high-performing contact center team. Key qualifications include:
• Proven ability to direct, organize, implement, and evaluate daily departmental operations to meet established goals and performance standards.
• Proficiency in CRM systems, as well as Microsoft Excel, Word, and Outlook.
• Consistently maintains a professional demeanor and upholds the highest standards of confidentiality regarding donor and organizational information.
• Exceptional organizational skills and strong oral and written communication abilities.
• Demonstrates flexible interpersonal skills, with the ability to adapt to team dynamics and support diverse personalities.
• Solid data entry and computer skills, with attention to accuracy and efficiency.
• High school diploma or equivalent required; Associate degree preferred.
• Ability to lift up to 25 pounds occasionally, as needed for operational support.
BENEFITS AND PERKS:
We take care of our team - from competitive wages and valuable training to comprehensive benefits packages. This position offers:
• Health, vision, and dental insurance coverage
• Health Savings Account (HSA)
• PTO/Sick Time
• Paid holidays
• Paid Volunteer Time Off
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA membership
• Disability and life insurance
• Employee referral bonuses
• Regular employee forums and committees - everyone on our team has a voice!
What are you waiting for? Take the next step. Your work can matter - to you and the community. Apply today!
The Community Blood Center 4406 W. Spencer St. Appleton, WI 54914 www.communityblood.org www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability
Join a team dedicated to saving lives every single day-that's what working at The Community Blood Center (CBC) is really all about. If you have strong leadership skills, a passion for achieving goals, and experience in a fast-paced environment, we encourage you to apply! Your work will save lives!
JOB SUMMARY:
Responsible for guiding and supporting a team of Telerecruiters in achieving donor engagement and collection goals. This role requires strong leadership, effective communication, and a customer-focused mindset. The Team Lead fosters a positive and productive work environment, provides coaching and development, and ensures operational excellence through problem-solving, adaptability, and technical proficiency.
SCHEDULE:
- Full-time position, 40 hours/week.
- Monday - Friday, 11am - 8pm; Every other weekend
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
Leadership & Team Management
• Motivate, guide, and inspire Telerecruiters to meet individual and team performance goals.
• Set clear expectations, provide constructive feedback, and foster a collaborative culture.
• Conduct regular performance evaluations and use incentive programs to drive engagement.
Training & Development
• Deliver comprehensive training for new hires and ongoing development for existing staff.
• Identify skill gaps and provide targeted coaching to improve performance and confidence.
Communication & Active Listening
• Communicate clearly and effectively with team members, donors, and leadership.
• Practice active listening to understand concerns and provide appropriate support.
Customer Service & Empathy
• Ensure high-quality donor interactions by monitoring calls and providing feedback.
• Demonstrate empathy and emotional intelligence in all communications to build trust and loyalty.
Problem-Solving & Resilience
• Quickly identify and resolve operational issues, donor concerns, and performance challenges.
• Maintain composure under pressure and adapt to changing priorities and technologies.
Scheduling & Inventory Oversight
• Monitor donor schedules and product inventory to prioritize outreach efforts.
• Coordinate with fixed sites and mobile operations to optimize appointment scheduling.
Technical Proficiency & System Management
• Utilize department software to manage schedules, donor communications, and reporting.
• Create and send voice blasts, text messages, and emails as needed.
Operational Support & Organization
• Assist with campaign planning, staff scheduling, reporting, and documentation updates.
• Maintain organized reference materials and ensure team access to current procedures.
Team Engagement & Meetings
• Help plan and lead team meetings to share updates, celebrate successes, and address challenges.
Data Management & Issue Resolution
• Research escalations and data discrepancies; provide timely feedback and solutions.
• Support data entry, donor profile management, and report generation.
Donor Outreach & Appointment Scheduling
• Make outbound calls and schedule donor appointments based on availability and convenience.
• Accurately document call outcomes and maintain donor records.
Compliance & Continuous Improvement
• Adhere to all organizational policies, SOPs, and safety protocols.
• Stay informed through training sessions, team meetings, and relevant publications.
JOB QUALIFICATION REQUIREMENTS:
The ideal candidate for the position will demonstrate a strong blend of leadership, technical proficiency, and interpersonal skills necessary to support a high-performing contact center team. Key qualifications include:
• Proven ability to direct, organize, implement, and evaluate daily departmental operations to meet established goals and performance standards.
• Proficiency in CRM systems, as well as Microsoft Excel, Word, and Outlook.
• Consistently maintains a professional demeanor and upholds the highest standards of confidentiality regarding donor and organizational information.
• Exceptional organizational skills and strong oral and written communication abilities.
• Demonstrates flexible interpersonal skills, with the ability to adapt to team dynamics and support diverse personalities.
• Solid data entry and computer skills, with attention to accuracy and efficiency.
• High school diploma or equivalent required; Associate degree preferred.
• Ability to lift up to 25 pounds occasionally, as needed for operational support.
BENEFITS AND PERKS:
We take care of our team - from competitive wages and valuable training to comprehensive benefits packages. This position offers:
• Health, vision, and dental insurance coverage
• Health Savings Account (HSA)
• PTO/Sick Time
• Paid holidays
• Paid Volunteer Time Off
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA membership
• Disability and life insurance
• Employee referral bonuses
• Regular employee forums and committees - everyone on our team has a voice!
What are you waiting for? Take the next step. Your work can matter - to you and the community. Apply today!
The Community Blood Center 4406 W. Spencer St. Appleton, WI 54914 www.communityblood.org www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability