CB&I
Company Overview:
CB&I
is the worlds leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 135+ year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure projects. Overview: The Business Systems Analyst will be responsible for the administration, maintenance, and optimization of business-critical applications. This role involves troubleshooting issues, supporting end-users, managing system updates, and ensuring compliance with security standards. The ideal candidate is a proactive problem-solver with strong technical skills and a customer-focused mindset, capable of bridging the gap between IT and business units.
This position is an Individual Contributor role. The role directly reports to the Business Relationship Manager HR, Sales, Marketing, & HSE and routinely interacts with Global IT, Global Business Leads, Global Functional Leads, and Global Operations. Responsibilities: Administer and maintain business applications and other enterprise software systems. Monitor application performance, identify bottlenecks, and implement optimizations to ensure high availability and reliability. Provide tier-2/3 support to end-users, resolving technical issues, and escalating complex problems to vendors or additional IT staff as needed. Manage user access, permissions, and security configurations in line with company policies and regulatory requirements (e.g., GDPR, SOX). Coordinate and execute application updates, patches, and upgrades, including testing in staging environments to minimize downtime. Develop and maintain documentation for application configurations, processes, and troubleshooting guides. Conduct user training sessions and create support materials to enhance adoption and efficiency. Perform regular audits and backups to ensure data integrity and disaster recovery readiness. Stay current with industry trends and emerging technologies to recommend improvements to existing application ecosystems. Analyze business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation or enhancement through application features. Conduct detailed requirements gathering and systems analysis for new implementations, upgrades, or customizations, translating business needs into technical specifications. Assess integration requirements between business applications and third-party systems, designing and testing interfaces to ensure seamless data flow and interoperability. Develop and execute test cases for application changes, including updates, customizations, and integrations, to validate functionality, performance, and compatibility before production deployment. Evaluate system performance metrics, usage patterns, and user feedback to generate analytical reports and dashboards that inform decision-making. Perform root cause analysis on application incidents, errors, and outages, documenting findings and recommending preventive measures to improve system resilience. Participate in system architecture reviews and design sessions, evaluating scalability, reliability, and alignment with long-term business objectives. Model data flows, user journeys, and process diagrams to support systems analysis and optimization initiatives. Collaborate with infrastructure systems administrators to ensure optimal server performance, network connectivity, hardware compatibility, and resource allocation for business applications. Work closely with cybersecurity analysts to implement security controls, conduct vulnerability assessments, respond to incidents, and ensure application compliance with cybersecurity policies. Partner with database administrators to manage data structures, optimize database queries, perform data migrations, and maintain data integrity across integrated systems. Coordinate with other IT professionals, including developers, network engineers, and project managers, on cross-functional initiatives such as system integrations, custom developments, and IT infrastructure projects. Local Requirements:
Experience with sales and CRM systems such as Microsoft Dynamics, Salesforce, etc. is required Experience with Health, Safety, and Environmental systems such as Evotix, VelocityEHS, Cority, etc. is preferred Experience with HRIS systems such as Oracle PeopleSoft, SAP SuccessFactors, Workday, etc. is preferred Experience with HR modules of ERP systems such as JD Edwards, SAP, Oracle EBS, etc. is preferred Experience with payroll systems such as ADP, UKG, Paycom, etc. is preferred Qualifications:
A bachelors degree in computer science, information systems, or equivalent work experience. 15+ Years of Information Technology experience. 10+ years of experience in systems analysis and/or application administration, preferably with enterprise business systems. Strong expertise querying databases with SQL Strong expertise automating tasks with scripting languages (e.g. PowerShell, Python) Expertise with at least one major business application platform (e.g., ERP, CRM). Experience with cloud-based and on-prem business applications. Experience with operating systems (e.g. Windows, Linux) and related application servers (e.g. IIS, WebLogic, Tomcat) Familiarity with reporting and data visualization tools (e.g. PowerBI, Tableau, Business Objects). Familiarity with database management systems (e.g. SQL Server, Oracle). Familiarity with data integration tools (e.g. Informatica, MuleSoft) Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings. Experience in the Architecture, Engineering and Construction industry a plus. Relevant application administration and project management certifications preferred. Skills and Behaviors:
Technical proficiency in query languages and data visualization tools for data analysis and reporting. Technical proficiency in scripting languages for automation tasks. Strong knowledge of databases, operating systems, and application servers. Deep knowledge of software development lifecycle (SDLC) best practices. Knowledge of project management and DevOps best practices. Knowledge of change management practices, methods, and techniques to adapt, drive and implement change. Solid understanding of IT security best practices and compliance standards. The ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives. Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks. Excellent troubleshooting and analytical skills, with the ability to diagnose and resolve complex issues. Proactive problem-solving mindset with a focus on customer service and bridging IT with business needs. Strong organizational skills to prioritize tasks, manage multiple projects, and meet deadlines effectively. Strong vendor management skills required, and experience in managing relationships with application vendors, ensuring they meet contractual obligations and service levels. Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, operations and infrastructure teams, management and business personnel.
CB&I
is the worlds leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 135+ year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure projects. Overview: The Business Systems Analyst will be responsible for the administration, maintenance, and optimization of business-critical applications. This role involves troubleshooting issues, supporting end-users, managing system updates, and ensuring compliance with security standards. The ideal candidate is a proactive problem-solver with strong technical skills and a customer-focused mindset, capable of bridging the gap between IT and business units.
This position is an Individual Contributor role. The role directly reports to the Business Relationship Manager HR, Sales, Marketing, & HSE and routinely interacts with Global IT, Global Business Leads, Global Functional Leads, and Global Operations. Responsibilities: Administer and maintain business applications and other enterprise software systems. Monitor application performance, identify bottlenecks, and implement optimizations to ensure high availability and reliability. Provide tier-2/3 support to end-users, resolving technical issues, and escalating complex problems to vendors or additional IT staff as needed. Manage user access, permissions, and security configurations in line with company policies and regulatory requirements (e.g., GDPR, SOX). Coordinate and execute application updates, patches, and upgrades, including testing in staging environments to minimize downtime. Develop and maintain documentation for application configurations, processes, and troubleshooting guides. Conduct user training sessions and create support materials to enhance adoption and efficiency. Perform regular audits and backups to ensure data integrity and disaster recovery readiness. Stay current with industry trends and emerging technologies to recommend improvements to existing application ecosystems. Analyze business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation or enhancement through application features. Conduct detailed requirements gathering and systems analysis for new implementations, upgrades, or customizations, translating business needs into technical specifications. Assess integration requirements between business applications and third-party systems, designing and testing interfaces to ensure seamless data flow and interoperability. Develop and execute test cases for application changes, including updates, customizations, and integrations, to validate functionality, performance, and compatibility before production deployment. Evaluate system performance metrics, usage patterns, and user feedback to generate analytical reports and dashboards that inform decision-making. Perform root cause analysis on application incidents, errors, and outages, documenting findings and recommending preventive measures to improve system resilience. Participate in system architecture reviews and design sessions, evaluating scalability, reliability, and alignment with long-term business objectives. Model data flows, user journeys, and process diagrams to support systems analysis and optimization initiatives. Collaborate with infrastructure systems administrators to ensure optimal server performance, network connectivity, hardware compatibility, and resource allocation for business applications. Work closely with cybersecurity analysts to implement security controls, conduct vulnerability assessments, respond to incidents, and ensure application compliance with cybersecurity policies. Partner with database administrators to manage data structures, optimize database queries, perform data migrations, and maintain data integrity across integrated systems. Coordinate with other IT professionals, including developers, network engineers, and project managers, on cross-functional initiatives such as system integrations, custom developments, and IT infrastructure projects. Local Requirements:
Experience with sales and CRM systems such as Microsoft Dynamics, Salesforce, etc. is required Experience with Health, Safety, and Environmental systems such as Evotix, VelocityEHS, Cority, etc. is preferred Experience with HRIS systems such as Oracle PeopleSoft, SAP SuccessFactors, Workday, etc. is preferred Experience with HR modules of ERP systems such as JD Edwards, SAP, Oracle EBS, etc. is preferred Experience with payroll systems such as ADP, UKG, Paycom, etc. is preferred Qualifications:
A bachelors degree in computer science, information systems, or equivalent work experience. 15+ Years of Information Technology experience. 10+ years of experience in systems analysis and/or application administration, preferably with enterprise business systems. Strong expertise querying databases with SQL Strong expertise automating tasks with scripting languages (e.g. PowerShell, Python) Expertise with at least one major business application platform (e.g., ERP, CRM). Experience with cloud-based and on-prem business applications. Experience with operating systems (e.g. Windows, Linux) and related application servers (e.g. IIS, WebLogic, Tomcat) Familiarity with reporting and data visualization tools (e.g. PowerBI, Tableau, Business Objects). Familiarity with database management systems (e.g. SQL Server, Oracle). Familiarity with data integration tools (e.g. Informatica, MuleSoft) Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings. Experience in the Architecture, Engineering and Construction industry a plus. Relevant application administration and project management certifications preferred. Skills and Behaviors:
Technical proficiency in query languages and data visualization tools for data analysis and reporting. Technical proficiency in scripting languages for automation tasks. Strong knowledge of databases, operating systems, and application servers. Deep knowledge of software development lifecycle (SDLC) best practices. Knowledge of project management and DevOps best practices. Knowledge of change management practices, methods, and techniques to adapt, drive and implement change. Solid understanding of IT security best practices and compliance standards. The ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives. Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks. Excellent troubleshooting and analytical skills, with the ability to diagnose and resolve complex issues. Proactive problem-solving mindset with a focus on customer service and bridging IT with business needs. Strong organizational skills to prioritize tasks, manage multiple projects, and meet deadlines effectively. Strong vendor management skills required, and experience in managing relationships with application vendors, ensuring they meet contractual obligations and service levels. Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, operations and infrastructure teams, management and business personnel.