Alabama Staffing
Night Auditor (Holiday Inn - East)
Alabama Staffing, Cottondale, Alabama, United States, 35453
Job Details
Level: Entry Job Location: Holiday Inn Express and Suites Tuscaloosa East - COTTONDALE, AL Position Type: Full Time Education Level: Not Specified Salary Range: $13.00 - $15.50 Hourly Travel Percentage: Negligible Job Shift: Graveyard Job Category: Hospitality - Hotel Description
This is a part time (16 hours, 2 days with 8 hour shifts) position working as a Night Auditor. Shifts are 11pm - 7am. Weekend work is required. ESSENTIAL FUNCTIONS: Greet all customers who approach the front desk in a smiling, friendly manner. Use the 10-foot rule and greet all guests that pass by front desk. Process check-out in the most efficient manner possible, following all established procedures and policies. Print out receipt if the guest requests a copy. Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately and in compliance with standard procedures. Review arriving reservations for the day early in the shift checking for special requests, VIPs, etc.; preassign rooms as necessary. Verify with housekeeping that special requests were complete. Pre-register groups that have requested pre-registration. Have group check-in documents ready and set aside. Record messages and receive mail for arriving, and in-house, guests. Ensure that message lights are turned on and off as necessary. Coordinate with Housekeeping on room statuses frequently during the day transmitting check-out rooms to Housekeeping and receiving ready rooms from Housekeeping. Coordinate with Maintenance on any guest reported or observed problems. Answer the telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to the proper extension, if necessary. Record future reservations for any guest by phone or in person, following all standard procedures. Always check for sold-out dates before promising availability. Check all guest folios during each shift for potential credit problems. Ensure that all guests have either sufficient cash balances or authorized credit cards to cover expected charges. Take steps to notify cash customers who have used their credit balances to pay their account. Post any other charges incurred by guests during your shift using standard p
Level: Entry Job Location: Holiday Inn Express and Suites Tuscaloosa East - COTTONDALE, AL Position Type: Full Time Education Level: Not Specified Salary Range: $13.00 - $15.50 Hourly Travel Percentage: Negligible Job Shift: Graveyard Job Category: Hospitality - Hotel Description
This is a part time (16 hours, 2 days with 8 hour shifts) position working as a Night Auditor. Shifts are 11pm - 7am. Weekend work is required. ESSENTIAL FUNCTIONS: Greet all customers who approach the front desk in a smiling, friendly manner. Use the 10-foot rule and greet all guests that pass by front desk. Process check-out in the most efficient manner possible, following all established procedures and policies. Print out receipt if the guest requests a copy. Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately and in compliance with standard procedures. Review arriving reservations for the day early in the shift checking for special requests, VIPs, etc.; preassign rooms as necessary. Verify with housekeeping that special requests were complete. Pre-register groups that have requested pre-registration. Have group check-in documents ready and set aside. Record messages and receive mail for arriving, and in-house, guests. Ensure that message lights are turned on and off as necessary. Coordinate with Housekeeping on room statuses frequently during the day transmitting check-out rooms to Housekeeping and receiving ready rooms from Housekeeping. Coordinate with Maintenance on any guest reported or observed problems. Answer the telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to the proper extension, if necessary. Record future reservations for any guest by phone or in person, following all standard procedures. Always check for sold-out dates before promising availability. Check all guest folios during each shift for potential credit problems. Ensure that all guests have either sufficient cash balances or authorized credit cards to cover expected charges. Take steps to notify cash customers who have used their credit balances to pay their account. Post any other charges incurred by guests during your shift using standard p