Expeditors
Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the AOG Department
Major Duties and Responsibilities
Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
Track and Trace Export and Import files and reporting.
Use operational workflows on daily basis.
Ensure arrival notices are communicated in timely manner to customer and overseas offices.
Ensure accurate and timely client and Service Providers billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
Understand department process flow, looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures are in place and updated.
Meet KPI standards in accordance with the Company's procedure.
Overseas communications, timely responses to emails and phone requests (internal and external)
Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.
Reporting Structure
AOG Lead, Supervisor and Manager
Qualifications: Qualifications
1 year plus related experience and/or training with specific focus on AOG and airspace industry.
Understanding of air documentation process and air shipments flow
Experience in international and domestic (air and ground) routing and dispatching.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills and detail oriented with sense of urgency.
Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
Availability for rotating/scheduled afterhours, overnight and weekend shift
Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.
Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the AOG Department
Major Duties and Responsibilities
Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
Track and Trace Export and Import files and reporting.
Use operational workflows on daily basis.
Ensure arrival notices are communicated in timely manner to customer and overseas offices.
Ensure accurate and timely client and Service Providers billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
Understand department process flow, looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures are in place and updated.
Meet KPI standards in accordance with the Company's procedure.
Overseas communications, timely responses to emails and phone requests (internal and external)
Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.
Reporting Structure
AOG Lead, Supervisor and Manager
Qualifications: Qualifications
1 year plus related experience and/or training with specific focus on AOG and airspace industry.
Understanding of air documentation process and air shipments flow
Experience in international and domestic (air and ground) routing and dispatching.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills and detail oriented with sense of urgency.
Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
Availability for rotating/scheduled afterhours, overnight and weekend shift
Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.
Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.