LEV DIAGNOSTICS LLC
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Busy Cardiology office seeks experienced Customer Care specialist to address all of our client's needs. Must be diiligent in bringing resolutions to concerns, providing of results, and establishing communication. Wage is commisurate with experience and ability to prioritize patient satisfaction. This is an in-office position.
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
College education preferred, Associates is ok
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Healthcare background 3-5 years is required.
This is an in office job in Northbrook, IL
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Busy Cardiology office seeks experienced Customer Care specialist to address all of our client's needs. Must be diiligent in bringing resolutions to concerns, providing of results, and establishing communication. Wage is commisurate with experience and ability to prioritize patient satisfaction. This is an in-office position.
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
College education preferred, Associates is ok
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Healthcare background 3-5 years is required.
This is an in office job in Northbrook, IL