Quorum Hospitality
Guest Services Agent (Part Time)
Quorum Hospitality, Walnut Creek, California, United States, 94598
Join to apply for the
Guest Services Agent (Part Time)
role at
Quorum Hospitality 1 day ago Be among the first 25 applicants Join to apply for the
Guest Services Agent (Part Time)
role at
Quorum Hospitality Get AI-powered advice on this job and more exclusive features. Join our team as a Guest Services Agent at Residence Inn Walnut Creek!
Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. Were looking for a passionate
Guest Services Agent
who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, youll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.
Hourly pay:
$18.00
Your Role
As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner. Operation of the telephone switchboard in a courteous manner. Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow credit policies. Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Assist management with inventory control and stocking products. Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees. Sanitize keys when they are turned in and maintain lobby and public space cleaning. Other duties as assigned.
What Were Looking For
Customer Service experience in a hotel or related field preferred A high school diploma or equivalent is required. Must be proficient with Windows operating systems. A positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers. Flexible availability.
What Well Do For You
Health Benefits Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. Vacation Time Off Take time to relax and recharge. Paid Holidays & Sick Time Prioritize your health and well-being. 401(k) Retirement Plan Secure your future with our generous company match. Education Program Further your career with our tuition reimbursement program. Hotel Travel Discounts Explore the world with special rates at our properties. Daily Pay Access your earnings when you need them with this flexible benefit.
Why Join Quorum Hospitality?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Guest Services Agent (Part Time)
role at
Quorum Hospitality 1 day ago Be among the first 25 applicants Join to apply for the
Guest Services Agent (Part Time)
role at
Quorum Hospitality Get AI-powered advice on this job and more exclusive features. Join our team as a Guest Services Agent at Residence Inn Walnut Creek!
Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. Were looking for a passionate
Guest Services Agent
who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, youll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.
Hourly pay:
$18.00
Your Role
As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner. Operation of the telephone switchboard in a courteous manner. Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow credit policies. Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Assist management with inventory control and stocking products. Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees. Sanitize keys when they are turned in and maintain lobby and public space cleaning. Other duties as assigned.
What Were Looking For
Customer Service experience in a hotel or related field preferred A high school diploma or equivalent is required. Must be proficient with Windows operating systems. A positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers. Flexible availability.
What Well Do For You
Health Benefits Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. Vacation Time Off Take time to relax and recharge. Paid Holidays & Sick Time Prioritize your health and well-being. 401(k) Retirement Plan Secure your future with our generous company match. Education Program Further your career with our tuition reimbursement program. Hotel Travel Discounts Explore the world with special rates at our properties. Daily Pay Access your earnings when you need them with this flexible benefit.
Why Join Quorum Hospitality?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Seniority level
Seniority level
Entry level Employment type
Employment type
Part-time Job function
Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at Quorum Hospitality by 2x Get notified about new Guest Service Representative jobs in
Walnut Creek, CA . Customer Service Representative - State Farm Agent Team Member
Walnut Creek, CA $55,000.00-$85,000.00 2 years ago Pleasant Hill, CA $17.00-$21.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
San Francisco, CA $19.00-$21.00 1 year ago San Francisco, CA $31.55-$33.50 2 months ago Front Desk Representative - Yerba Buena (San Francisco)
Customer Service Representative (Phone Support)
San Ramon, CA $40,000.00-$50,000.00 2 weeks ago San Francisco, CA $23.00-$25.00 2 weeks ago Front Desk Representative - Polk St (San Francisco)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr