Mercy Medical Center, Baltimore, MD
Call Center Operator - Healthcare
Mercy Medical Center, Baltimore, MD, Baltimore, Maryland, United States, 21276
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Call Center Operator - Healthcare
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Mercy Medical Center, Baltimore, MD 3 days ago Be among the first 25 applicants Join to apply for the
Call Center Operator - Healthcare
role at
Mercy Medical Center, Baltimore, MD Get AI-powered advice on this job and more exclusive features. Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
Provide high quality customer service on every call Promote teamwork and call center success Responsible for satisfying the customer and maintaining the image of Mercy Medical Center. Scheduling office appointments and procedures Taking accurate phone messages Making reminder calls to patients per office protocol Taking accurate Rx refill requests and sending them through Epic to provider pools Ensure referrals are in the system for upcoming appointments Flag offices for patients coming with high balances Sending out new patient packets Scanning documents Working workqueues (WQs) Recommending workflow efficiencies to improve the patient experience Provide patients with information on physicians, directions to locations and educational materials Answer patients or physicians questions Interviews callers to obtain full understanding of what information is being requested
This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
High School Diploma or GED A minimum of one year experience preferably in a medical office setting
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and catch up provision Paid Time Off (PTO) & company paid holidays Reimbursement for tuition, books and fees Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercys Rewards & Recognition Program rewarding employees for going above and beyond in living Mercys Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Mercy Medical Center, Baltimore, MD by 2x Sign in to set job alerts for Call Center Operator roles.
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) Taxpayer Services Division
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division)
Bi-Lingual Call Center Associate ($16-$18/hr FULL-TIME Monday-Friday)
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Call Center Operator - Healthcare
role at
Mercy Medical Center, Baltimore, MD 3 days ago Be among the first 25 applicants Join to apply for the
Call Center Operator - Healthcare
role at
Mercy Medical Center, Baltimore, MD Get AI-powered advice on this job and more exclusive features. Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
Provide high quality customer service on every call Promote teamwork and call center success Responsible for satisfying the customer and maintaining the image of Mercy Medical Center. Scheduling office appointments and procedures Taking accurate phone messages Making reminder calls to patients per office protocol Taking accurate Rx refill requests and sending them through Epic to provider pools Ensure referrals are in the system for upcoming appointments Flag offices for patients coming with high balances Sending out new patient packets Scanning documents Working workqueues (WQs) Recommending workflow efficiencies to improve the patient experience Provide patients with information on physicians, directions to locations and educational materials Answer patients or physicians questions Interviews callers to obtain full understanding of what information is being requested
This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
High School Diploma or GED A minimum of one year experience preferably in a medical office setting
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and catch up provision Paid Time Off (PTO) & company paid holidays Reimbursement for tuition, books and fees Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercys Rewards & Recognition Program rewarding employees for going above and beyond in living Mercys Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Mercy Medical Center, Baltimore, MD by 2x Sign in to set job alerts for Call Center Operator roles.
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) Taxpayer Services Division
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division)
Bi-Lingual Call Center Associate ($16-$18/hr FULL-TIME Monday-Friday)
Call Center Representative (Hybrid after 2 weeks)
Baltimore, MD $37,132.78-$60,215.17 3 weeks ago Call Center Representative II (Mutual Funds, Inbound)
Core Crew (Front Desk & Sales) - Harbor Point, MD
Front Desk Coordinator (Part Time/Hourly) - Annapolis
Core Crew (Front Desk & Sales) - Fed Hill, MD
Towson, MD $40,000.00-$52,000.00 7 months ago Scheduling Coordinator II (CASSI-Greenspring)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr