Hendrick Automotive Group
Parts Counterperson
Hendrick Automotive Group, Fayetteville, North Carolina, United States, 28305
Parts Counterperson
Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders. This job has no direct supervisory responsibilities. Essential duties and responsibilities include the following: Assists customers in selecting and purchasing parts. Places special orders for parts. Reads appropriate manuals to ascertain type and specification of part. Provides pricing and product information to customers. Dispenses parts to the service department and body shop. Orders out-of-stock parts requested by customers. Assists in taking inventory. Meets departmental production and profitability goals. Maintains CSI at or above dealership standards. Answers telephone promptly and consistent with dealership guidelines. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company's Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study/Work Experience: Accounting Automotive Business Human Resources Information Technology Desired Work Experience: Up to 3 years 3-5 years 5+ years Working knowledge of automotive parts. Valid Driver's License Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations. Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds. Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees. Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Ability to add, subtract, multiply and divide. Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts. To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders. This job has no direct supervisory responsibilities. Essential duties and responsibilities include the following: Assists customers in selecting and purchasing parts. Places special orders for parts. Reads appropriate manuals to ascertain type and specification of part. Provides pricing and product information to customers. Dispenses parts to the service department and body shop. Orders out-of-stock parts requested by customers. Assists in taking inventory. Meets departmental production and profitability goals. Maintains CSI at or above dealership standards. Answers telephone promptly and consistent with dealership guidelines. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company's Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study/Work Experience: Accounting Automotive Business Human Resources Information Technology Desired Work Experience: Up to 3 years 3-5 years 5+ years Working knowledge of automotive parts. Valid Driver's License Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations. Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds. Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees. Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Ability to add, subtract, multiply and divide. Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts. To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.