Fred Beans
Description
Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative!
Join Fred Beans Automotive Group, voted Best Places to Work 6 years running!
The Call Center Representative will process incoming and outgoing scripted calls to customers, follow up on recalls, dealer maintenance and dealership specials to provide an exceptional customer experience.
Responsibilities:
-Work closely with dealership parameters to communicate customer expectations and ensure a great customer experience
-Present in a professional and well-spoken manner at all times
-Generate service appointments with customers by selling the value of our store and brand, our high level of service and track record of integrity and customer care
-Log all activities, notes as required
-Meet and exceed department goals each month and quarter
-Stay informed about specials, changes, recalls, and other call drivers
-Refer customers with additional questions to the service advisor and other individual
-Attend department huddles and training as required
Qualifications:
- Strong written and verbal communication skills
-interest and ability to make and take a high volume of calls
-Ability to quickly learn new software
-Time Management and multitasking skills with the ability to manage a high workload
-Team Player attitude
What We Offer Updated facilities: including tablets, electronic repair orders and multi point inspections, texting software and much more! Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff lastyear)
Company funded health benefits Life, Disability, and Cancer Insurance Pet Insurance Company-matched 401(k) Paid Time Off Paid Parental Leave Volunteer Time Off Convenient and reasonable work hours Monday through Saturday, NO Sundays Employee and Community discounts at over 150 vendors Healthy Living Program Be Receptive to training and coaching Adhere to company policies Establish and Maintain productive working relationships At least 18 years of age
Requirements
*Fred Beans Automotive is an equal opportunity and veteran friendly employer.*
Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative!
Join Fred Beans Automotive Group, voted Best Places to Work 6 years running!
The Call Center Representative will process incoming and outgoing scripted calls to customers, follow up on recalls, dealer maintenance and dealership specials to provide an exceptional customer experience.
Responsibilities:
-Work closely with dealership parameters to communicate customer expectations and ensure a great customer experience
-Present in a professional and well-spoken manner at all times
-Generate service appointments with customers by selling the value of our store and brand, our high level of service and track record of integrity and customer care
-Log all activities, notes as required
-Meet and exceed department goals each month and quarter
-Stay informed about specials, changes, recalls, and other call drivers
-Refer customers with additional questions to the service advisor and other individual
-Attend department huddles and training as required
Qualifications:
- Strong written and verbal communication skills
-interest and ability to make and take a high volume of calls
-Ability to quickly learn new software
-Time Management and multitasking skills with the ability to manage a high workload
-Team Player attitude
What We Offer Updated facilities: including tablets, electronic repair orders and multi point inspections, texting software and much more! Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff lastyear)
Company funded health benefits Life, Disability, and Cancer Insurance Pet Insurance Company-matched 401(k) Paid Time Off Paid Parental Leave Volunteer Time Off Convenient and reasonable work hours Monday through Saturday, NO Sundays Employee and Community discounts at over 150 vendors Healthy Living Program Be Receptive to training and coaching Adhere to company policies Establish and Maintain productive working relationships At least 18 years of age
Requirements
*Fred Beans Automotive is an equal opportunity and veteran friendly employer.*