Medical Receptionist Float, Downtown Nashville

Job DetailsJob Location222 22ND AVE NORTH - NASHVILLE, TNPosition TypeFull Time (32-40 Weekly Hours)Travel PercentageUp to 50% Job ShiftDayJob CategoryAdmin - ClericalDescriptionSUMMARY: As the Medical Receptionist Float, this individual provides assistance and coordination for all aspects of the office site. This individual is knowledgeable of all front desk receptionist duties and certain aspects of the back office (scheduling). As the receptionist, this individual is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; interacts with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations.ESSENTIAL DUTIES ANDRESPONSIBILITIESinclude the following. Other duties may be assigned.Follow sign-in procedures and verify completeness of new/update patient information sheet.Enter new patient's information into system or make necessary changes to established patients.Check for accuracy of insurance status, eligibility, account information, and all vital statistics.Complete all necessary paperwork.Have patient sign appropriate eligibility forms.Receive co-payments and follow department policies for cash management and reporting.Receive fee-for-service payments; complete receipt for patient.Complete opening/closing of area according to checklist paying special attention to cash handling technique, and distribution of forms.Monitor and maintain cleanliness of waiting area and reception area and be able to assist if patients have any difficulty.Be aware of wait time and communicate that information to patients.Monitor front lobby for cleanliness.Maintain a clean and orderly work area.Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.Order front desk suppliesMaintain front office area - free of clutter, expired magazines/materials; ensure HMA approved information is in reception/waiting areaSECONDARY DUTIES ANDRESPONSIBILITIESCoordinate staff time off keeping site manager continuously awareCommunicate any office hours changes to HMA and site managerMonitor patient flow and report any issues to site managerMonitor new patient volume and report routinely to site managerManage processes to maximize efficiencies that affect billing and collectionsPromote and expect a professional atmosphere for employees, patients, and visitorsMonitor staff's tracking of all outstanding orders (lab/DI and initial specialist referrals)Support HMA policies and proceduresAssist site manager with organizing staff meetingsServe as liaison between site manager and staff for daily operationsReport and monitor any housekeeping issues to onsite management and to site managerCall schedule-notify HMA, site manager and answering service of any physician call schedule changesSUPERVISORYRESPONSIBILITIESThis job has no supervisory responsibilities.QualificationsExcellent customer service, organizational and phone skillsAbility to handle busy front desk for multiple physiciansPrior knowledge of medical reception, Medicare, and all types of insuranceElectronic Patient Scheduling and Electronic Health Record/Electronic Medical Recordsystem experience helpfulMust be flexible, have strong work ethics, and be a team playerMust have good computer and typing skillsMust have ability to communicate well, verbally and in writing.EDUCATION and/or EXPERIENCEHigh school education or equivalent.3-5 years' experience in the medical field.KNOWLEDGE, SKILLS AND ABILITIESSkill in maintaining records. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures.CERTIFICATES, LICENSES, REGISTRATIONSValid and unrestricted TN Drivers License and Proof of current automotive insurancePHYSICAL DEMANDSMust be able to stand or walk for 8 to 10 hours a dayRequires regular walking, bending, pushing, pulling, twisting and liftingMust be able to lift at least 10-15 lbsAbility to delineate between numeric numbersWORK ENVIRONMENTOffice environment-limited exposure to communicable diseases.No exposure to blood-borne pathogens or contaminated body fluids