BCI Acrylic Inc.
Call Center Representative- Hybrid Remote Position
Lehigh Valley Baths is a quickly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a full-time Call Center Representative to join our winning team. This is a hybrid-remote position. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners information including names and addresses phone numbers etc. Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversation Confirm appointments placed with canvassers or sales representative Issue appointments for reps to meet prospective homeowners Quality control phone calls Answer telephone calls from potential homeowners who are responding to advertisements Contact homeowners to follow up on initial interaction Update lead information and maintaining reports Qualifications: Knowledge of sales and marketing principles and strategies Must have prior call center experience or relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge --Training provided Must be local to the Lehigh Valley area and be able to work both in-office and remotely. Proficiency in relevant computer applications This position offers a base hourly wage plus uncapped commission per quality appointment set.
Lehigh Valley Baths is a quickly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a full-time Call Center Representative to join our winning team. This is a hybrid-remote position. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners information including names and addresses phone numbers etc. Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversation Confirm appointments placed with canvassers or sales representative Issue appointments for reps to meet prospective homeowners Quality control phone calls Answer telephone calls from potential homeowners who are responding to advertisements Contact homeowners to follow up on initial interaction Update lead information and maintaining reports Qualifications: Knowledge of sales and marketing principles and strategies Must have prior call center experience or relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge --Training provided Must be local to the Lehigh Valley area and be able to work both in-office and remotely. Proficiency in relevant computer applications This position offers a base hourly wage plus uncapped commission per quality appointment set.