HM Alpha Hotels
Division
JW Marriott Houston
Description
The Front Office Supervisor will deliver service in a courteous, professional, and efficient manner, performing a variety of tasks primarily related to guest check-in and check-out, while contributing to a seamless and positive overall guest experience.
Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guest Ability to work overtime and irregular hours as needed Other duties as assigned by the leader Education and Experience
HS Diploma or equivalent Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination
Position Requirements
Successful completion of a background check is required prior to employment.
Category Guest Services
Location JW Marriott Houston 261
Full-Time/Part-Time Full-Time
Shift -not applicable-
CA Pay Range
Number of Openings 1
Req Number GUE-25-00074
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.
Description
The Front Office Supervisor will deliver service in a courteous, professional, and efficient manner, performing a variety of tasks primarily related to guest check-in and check-out, while contributing to a seamless and positive overall guest experience.
Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guest Ability to work overtime and irregular hours as needed Other duties as assigned by the leader Education and Experience
HS Diploma or equivalent Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination
Position Requirements
Successful completion of a background check is required prior to employment.
Category Guest Services
Location JW Marriott Houston 261
Full-Time/Part-Time Full-Time
Shift -not applicable-
CA Pay Range
Number of Openings 1
Req Number GUE-25-00074
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.