Bobrick
Customer Service & Partitions Drafter (AutoCAD Experience)
Bobrick, Jackson, Tennessee, us, 38303
About Bobrick
Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world's first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide.
Job Summary
We're looking for a detail-oriented
Customer Service Partitions Drafter
to join our team. In this role, you'll transform customer orders into accurate and efficient partition layouts, preparing detailed shop drawings complete with hardware specifications to guide manufacturing.
You'll be a key technical resource for customers, providing clear product information and ensuring their needs are met with precision. In addition, you'll play an important support role for our Technical Services and Customer Support teams, stepping in as a knowledgeable backup when needed.
If you enjoy blending technical expertise with customer service and thrive on delivering solutions that keep projects moving forward, we'd love to hear from you!
Schedule:
Monday - Friday 7:00am-3:30pm (overtime as needed)
Job Responsibilities: Prepares accurate partition drawing from architectural plans, customer sketches, calculating dimensions of components, relation of one component to another, and relation of various components to whole structure or project. Constructs drawings by utilizing Bobrick design criteria and AutoCAD drawing program software. Creates component list, material cut sheets and appropriate installation hardware detail with use of Bobrick 5-25 software program. Compiles shop cut sheet from drawing, noting special sizes, seams, drilling, hardware, or packing instructions. Compiles hardware Pick Sheet and downloads text files for hardware into Detail Parts System. Calculates material requirements if required, using Cut Plan Software. Designs and draws special components for special orders as needed. Organizes and updates files of current hardware and design criteria, special installations, and communicates appropriate information to Customer Support Department. Provides technical information to Customer Support Department, factory representatives, or customers. Clarifies technical issues on orders with factory representatives or customers, as needed. Analyzes field complaints and provides feedback on product problems. Performs duties of Customer Service Partitions in order processing as assigned. Qualifications:
Proficiency in AutoCAD or comparable drafting/design software. Associate's degree, technical training, or 1-3 years of related customer service and/or drafting experience; equivalent combinations of education and experience will also be considered. Proficient at quickly locating and applying information from catalogs, online resources, and standard operating procedures. Strong attention to detail to ensure accuracy in customer orders, layouts, and drawings. Excellent critical-thinking and problem-solving skills to investigate customer issues, gather the right information, and deliver solutions that benefit both the customer and Bobrick. Accurate and efficient data entry skills for order-processing systems. Outstanding communication and customer service skills, with the ability to handle inquiries, questions, and complaints tactfully and professionally (both internal and external). Reliable follow-through to ensure customer inquiries are resolved promptly and thoroughly. Ability to interpret technical documents such as specifications, plans, blueprints, and submittals to support customer requests and orders. Benefits:
Medical Dental Vision 401(k) Retirement Plan Year-end Bonuses Life and AD&D Long- and Short-Term Disability Insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off for vacation, sick and personal days Parental Leave Educational Assistance Program Employee Assistance Program Pet Insurance Salary:
$21.15 / hour
After 60 days, your hourly rate will increase to $21.65, and there's potential for an impressive merit increase within your first year based on exceptional performance. Why Join Bobrick?
At Bobrick, you'll enjoy the stability of a long-established company combined with the growth opportunities of a global leader. We offer a supportive and inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. If you're seeking a career where you can make an impact, grow your skills and contribute to a company built on innovation, integrity, and sustainability, Bobrick is the place for you. Together, we're shaping the future of washroom design, one project at a time.
Legacy & Leadership - Over 100 years as a global leader in washroom solutions Purpose-Driven Impact - Products that improve hygiene, accessibility & sustainability worldwide Growth Opportunities - Training, mentorship & career advancement Inclusive Culture - Collaborative, respectful, and diverse workplace Sustainability Commitment - Supporting green building and environmental stewardship Stability with Reach - Privately held, established brand with international presence Bobrick's Culture:
We view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to four core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to the following core values:
Conduct all aspects of business honestly, ethically, and responsibly. Offer the best value. Treat each employee with dignity and as an individual. Continuously improve everything we do.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world's first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide.
Job Summary
We're looking for a detail-oriented
Customer Service Partitions Drafter
to join our team. In this role, you'll transform customer orders into accurate and efficient partition layouts, preparing detailed shop drawings complete with hardware specifications to guide manufacturing.
You'll be a key technical resource for customers, providing clear product information and ensuring their needs are met with precision. In addition, you'll play an important support role for our Technical Services and Customer Support teams, stepping in as a knowledgeable backup when needed.
If you enjoy blending technical expertise with customer service and thrive on delivering solutions that keep projects moving forward, we'd love to hear from you!
Schedule:
Monday - Friday 7:00am-3:30pm (overtime as needed)
Job Responsibilities: Prepares accurate partition drawing from architectural plans, customer sketches, calculating dimensions of components, relation of one component to another, and relation of various components to whole structure or project. Constructs drawings by utilizing Bobrick design criteria and AutoCAD drawing program software. Creates component list, material cut sheets and appropriate installation hardware detail with use of Bobrick 5-25 software program. Compiles shop cut sheet from drawing, noting special sizes, seams, drilling, hardware, or packing instructions. Compiles hardware Pick Sheet and downloads text files for hardware into Detail Parts System. Calculates material requirements if required, using Cut Plan Software. Designs and draws special components for special orders as needed. Organizes and updates files of current hardware and design criteria, special installations, and communicates appropriate information to Customer Support Department. Provides technical information to Customer Support Department, factory representatives, or customers. Clarifies technical issues on orders with factory representatives or customers, as needed. Analyzes field complaints and provides feedback on product problems. Performs duties of Customer Service Partitions in order processing as assigned. Qualifications:
Proficiency in AutoCAD or comparable drafting/design software. Associate's degree, technical training, or 1-3 years of related customer service and/or drafting experience; equivalent combinations of education and experience will also be considered. Proficient at quickly locating and applying information from catalogs, online resources, and standard operating procedures. Strong attention to detail to ensure accuracy in customer orders, layouts, and drawings. Excellent critical-thinking and problem-solving skills to investigate customer issues, gather the right information, and deliver solutions that benefit both the customer and Bobrick. Accurate and efficient data entry skills for order-processing systems. Outstanding communication and customer service skills, with the ability to handle inquiries, questions, and complaints tactfully and professionally (both internal and external). Reliable follow-through to ensure customer inquiries are resolved promptly and thoroughly. Ability to interpret technical documents such as specifications, plans, blueprints, and submittals to support customer requests and orders. Benefits:
Medical Dental Vision 401(k) Retirement Plan Year-end Bonuses Life and AD&D Long- and Short-Term Disability Insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off for vacation, sick and personal days Parental Leave Educational Assistance Program Employee Assistance Program Pet Insurance Salary:
$21.15 / hour
After 60 days, your hourly rate will increase to $21.65, and there's potential for an impressive merit increase within your first year based on exceptional performance. Why Join Bobrick?
At Bobrick, you'll enjoy the stability of a long-established company combined with the growth opportunities of a global leader. We offer a supportive and inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. If you're seeking a career where you can make an impact, grow your skills and contribute to a company built on innovation, integrity, and sustainability, Bobrick is the place for you. Together, we're shaping the future of washroom design, one project at a time.
Legacy & Leadership - Over 100 years as a global leader in washroom solutions Purpose-Driven Impact - Products that improve hygiene, accessibility & sustainability worldwide Growth Opportunities - Training, mentorship & career advancement Inclusive Culture - Collaborative, respectful, and diverse workplace Sustainability Commitment - Supporting green building and environmental stewardship Stability with Reach - Privately held, established brand with international presence Bobrick's Culture:
We view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to four core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to the following core values:
Conduct all aspects of business honestly, ethically, and responsibly. Offer the best value. Treat each employee with dignity and as an individual. Continuously improve everything we do.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.