Purple Communications - Corporate
Customer Experience Team Member II
Purple Communications - Corporate, Austin, Texas, us, 78716
Customer Experience Team Member II
ZP Better Together, LLC is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website:
www.purplevrs.com ZP Better Together, LLC' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Experience Team Member II Responsibilities: Assisting, verifying, and validating new and current customer’s required documentation for the Telecommunication Relay Services User Registration Database (TRSURD). Preparing, reviewing, and performing redaction of the TRSURD documentation before submission to the TRSURD Administrator. Using knowledge of H.323 and SIP to support home-based users and small business environments. Testing and evaluating network configurations to eliminate problems and make improvements. Assisting customers with connectivity issues. Advising customers on how best to use the products or services provided. Using technical skills to demonstrate to potential customers how and why products/services suit the end user’s needs better than competitor’s products. Using a consultative style to focus on customer’s/client’s particular environment and show how it can be configured for the products and services. Helping customers solve any problems that arise during product installation. Being proficient with all videophones on the market for the deaf. Supporting sales engineers with testing and documentation. Researching patterns of common issues in the field. Supporting our outreach representatives in the field. Installing as needed where an outreach installer may not be available. Providing top-level technical support for all inbound callers. Resolving complex network, router, and firewall support issues. Keeping abreast of current video and technology trends. Supporting Cisco products including routers, audio, and video devices. Performing on one or several project(s) assigned by the CET Center Management. Customer Experience Representative – Level II Skills/Qualifications: Knowledge and ability to use American Sign Language (ASL) and knowledge of Internet Video technology is a must. Bachelor’s degree in Information Technology or equivalent experience. Ability to install, configure, operate, and troubleshoot the majority of home-based routers. Working knowledge of appropriate network technology and network applications such as TCP/IP. Two plus years of related experience with customer care. Customer-facing communication skills. Must be willing to work nights and weekends. Knowledge of PC, Cisco, and MAC platforms. Industry knowledge of firewalls, routers, and switches. Two plus years of technical troubleshooting experience with an emphasis on customer satisfaction. Video conferencing technical knowledge (H.323, SIP, H.264). A+ Certification is a plus. Excellent presentation skills. Excellent writing and grammar skills. Work Environment: Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%). Keyboarding (40-60%). Viewing computer monitor, videophone, and cell phone (40-60%). Lifting computers and other equipment. Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. ZP Better Together, LLC is an Equal Opportunity Employer. Principals Only.
#J-18808-Ljbffr
ZP Better Together, LLC is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website:
www.purplevrs.com ZP Better Together, LLC' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Experience Team Member II Responsibilities: Assisting, verifying, and validating new and current customer’s required documentation for the Telecommunication Relay Services User Registration Database (TRSURD). Preparing, reviewing, and performing redaction of the TRSURD documentation before submission to the TRSURD Administrator. Using knowledge of H.323 and SIP to support home-based users and small business environments. Testing and evaluating network configurations to eliminate problems and make improvements. Assisting customers with connectivity issues. Advising customers on how best to use the products or services provided. Using technical skills to demonstrate to potential customers how and why products/services suit the end user’s needs better than competitor’s products. Using a consultative style to focus on customer’s/client’s particular environment and show how it can be configured for the products and services. Helping customers solve any problems that arise during product installation. Being proficient with all videophones on the market for the deaf. Supporting sales engineers with testing and documentation. Researching patterns of common issues in the field. Supporting our outreach representatives in the field. Installing as needed where an outreach installer may not be available. Providing top-level technical support for all inbound callers. Resolving complex network, router, and firewall support issues. Keeping abreast of current video and technology trends. Supporting Cisco products including routers, audio, and video devices. Performing on one or several project(s) assigned by the CET Center Management. Customer Experience Representative – Level II Skills/Qualifications: Knowledge and ability to use American Sign Language (ASL) and knowledge of Internet Video technology is a must. Bachelor’s degree in Information Technology or equivalent experience. Ability to install, configure, operate, and troubleshoot the majority of home-based routers. Working knowledge of appropriate network technology and network applications such as TCP/IP. Two plus years of related experience with customer care. Customer-facing communication skills. Must be willing to work nights and weekends. Knowledge of PC, Cisco, and MAC platforms. Industry knowledge of firewalls, routers, and switches. Two plus years of technical troubleshooting experience with an emphasis on customer satisfaction. Video conferencing technical knowledge (H.323, SIP, H.264). A+ Certification is a plus. Excellent presentation skills. Excellent writing and grammar skills. Work Environment: Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%). Keyboarding (40-60%). Viewing computer monitor, videophone, and cell phone (40-60%). Lifting computers and other equipment. Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. ZP Better Together, LLC is an Equal Opportunity Employer. Principals Only.
#J-18808-Ljbffr