HireArt
Join to apply for the
Customer Support - Rider Operations
role at
HireArt 3 days ago Be among the first 25 applicants Join to apply for the
Customer Support - Rider Operations
role at
HireArt Expected compensation: 29.00 USD Per Hour
HireArt is helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.
We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.
As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.
Available Shifts
Mon. - Fri.: 5:30PM - 2:00AM
Tues. - Sat.: 7:00AM - 3:30PM
Weds. - Sun.: 7:00AM - 3:30PM
Mon. - Fri.: 3:30PM - 11:00PM
As Customer Support - Rider Operations, You Will
Provide live rider support before, during and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated. Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions. Assist with testing and data collection. Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture.
Requirements
3+ years of experience in customer service/call center roles, involving both phone and written (e.g. email/chat) support Committed to providing a white-glove customer experience Proven ability to successfully de-escalate customer issues and problem-solve in real-time Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments Positive attitude, proactive/growth mindset and resourcefulness Willingness to work flexible shift hours and locations
Preferred Skills
3+ years' experience in high-stress situations, applying knowledge of de-escalation techniques Experience as an Instructor or Lead within a customer-facing team, or equivalent management/leadership experience Proficiency in multiple customer support and collaboration tools Basic understanding of data analysis to help build out and analyze metrics Basic QA testing experience
Benefits
Pre-tax commuter benefits Employer (HireArt) Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs HireArt covers all costs for short and long term disability and life insurance 401k package
Commitment:
This is a full-time, 6-month ongoing contract position staffed via HireArt. It will be onsite and available to candidates local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Customer Service Industries
Technology, Information and Internet Referrals increase your chances of interviewing at HireArt by 2x Sign in to set job alerts for Customer Support Specialist roles.
Customer Support Specialist (9:30a-6:30p EST)
Mountain View, CA $65,000 - $151,527 1 week ago San Francisco, CA $22.00 - $23.00 4 days ago Customer Service Representative (Part-Time)
San Francisco, CA $60,000.00 - $90,000.00 3 weeks ago San Francisco, CA $62,000.00 - $120,000.00 6 days ago Mountain View, CA $70,000.00 - $90,000.00 5 months ago San Francisco, CA $23.00 - $25.00 6 days ago Customer Service Representative - State Farm Agent Team Member
Daly City, CA $40,000.00 - $48,000.00 1 year ago Airline Customer Service Representative (GENERAL) at SFO Airport - $21.79 w Health / $24.14 wo
Redwood City, CA $50,000.00 - $70,000.00 1 month ago Customer Service Representative / Full-Time / San Francisco
Hayward, CA $800.00 - $1,300.00 3 months ago South San Francisco, CA $20 - $24 2 weeks ago San Francisco, CA $19.79 - $22.91 5 days ago Customer Support Specialist - Accounts Payable
Customer Service Representative - State Farm Agent Team Member
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Support - Rider Operations
role at
HireArt 3 days ago Be among the first 25 applicants Join to apply for the
Customer Support - Rider Operations
role at
HireArt Expected compensation: 29.00 USD Per Hour
HireArt is helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.
We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.
As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.
Available Shifts
Mon. - Fri.: 5:30PM - 2:00AM
Tues. - Sat.: 7:00AM - 3:30PM
Weds. - Sun.: 7:00AM - 3:30PM
Mon. - Fri.: 3:30PM - 11:00PM
As Customer Support - Rider Operations, You Will
Provide live rider support before, during and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated. Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions. Assist with testing and data collection. Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture.
Requirements
3+ years of experience in customer service/call center roles, involving both phone and written (e.g. email/chat) support Committed to providing a white-glove customer experience Proven ability to successfully de-escalate customer issues and problem-solve in real-time Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments Positive attitude, proactive/growth mindset and resourcefulness Willingness to work flexible shift hours and locations
Preferred Skills
3+ years' experience in high-stress situations, applying knowledge of de-escalation techniques Experience as an Instructor or Lead within a customer-facing team, or equivalent management/leadership experience Proficiency in multiple customer support and collaboration tools Basic understanding of data analysis to help build out and analyze metrics Basic QA testing experience
Benefits
Pre-tax commuter benefits Employer (HireArt) Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs HireArt covers all costs for short and long term disability and life insurance 401k package
Commitment:
This is a full-time, 6-month ongoing contract position staffed via HireArt. It will be onsite and available to candidates local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Customer Service Industries
Technology, Information and Internet Referrals increase your chances of interviewing at HireArt by 2x Sign in to set job alerts for Customer Support Specialist roles.
Customer Support Specialist (9:30a-6:30p EST)
Mountain View, CA $65,000 - $151,527 1 week ago San Francisco, CA $22.00 - $23.00 4 days ago Customer Service Representative (Part-Time)
San Francisco, CA $60,000.00 - $90,000.00 3 weeks ago San Francisco, CA $62,000.00 - $120,000.00 6 days ago Mountain View, CA $70,000.00 - $90,000.00 5 months ago San Francisco, CA $23.00 - $25.00 6 days ago Customer Service Representative - State Farm Agent Team Member
Daly City, CA $40,000.00 - $48,000.00 1 year ago Airline Customer Service Representative (GENERAL) at SFO Airport - $21.79 w Health / $24.14 wo
Redwood City, CA $50,000.00 - $70,000.00 1 month ago Customer Service Representative / Full-Time / San Francisco
Hayward, CA $800.00 - $1,300.00 3 months ago South San Francisco, CA $20 - $24 2 weeks ago San Francisco, CA $19.79 - $22.91 5 days ago Customer Support Specialist - Accounts Payable
Customer Service Representative - State Farm Agent Team Member
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr