Konami Digital Entertainment
Customer Support Representative
Konami Digital Entertainment, Hawthorne, California, United States, 90250
Job Title:
Customer Support Representative Pay Range
This range is provided by Konami Digital Entertainment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base Pay Range
$22.00/hr - $24.00/hr Job Description
We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels. Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers. Responsibilities:
Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email. Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN. Work with internal departments to ensure operational and product quality consistency. Assist in mass emailing tournament stores product and event information. Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations. Other projects as needed. Requirements:
High School Diploma Strong computer and Excel skills Detail-oriented Excellent verbal and written communication skills Problem-solving skills Currently authorized to work in the U.S. Preferred Skills:
Knowledge of console hardware Zendesk experience Internet and Social Media savvy Passionate about video games or Yu-Gi-Oh! Cards Experience in a multi-cultural company/environment Seniority Level
Associate Employment Type
Contract Job Function
Customer Service Industries
Entertainment Providers #J-18808-Ljbffr
Customer Support Representative Pay Range
This range is provided by Konami Digital Entertainment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base Pay Range
$22.00/hr - $24.00/hr Job Description
We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels. Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers. Responsibilities:
Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email. Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN. Work with internal departments to ensure operational and product quality consistency. Assist in mass emailing tournament stores product and event information. Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations. Other projects as needed. Requirements:
High School Diploma Strong computer and Excel skills Detail-oriented Excellent verbal and written communication skills Problem-solving skills Currently authorized to work in the U.S. Preferred Skills:
Knowledge of console hardware Zendesk experience Internet and Social Media savvy Passionate about video games or Yu-Gi-Oh! Cards Experience in a multi-cultural company/environment Seniority Level
Associate Employment Type
Contract Job Function
Customer Service Industries
Entertainment Providers #J-18808-Ljbffr